Your Customer Won't Notice You Cutting Corners, Right!

You Believe Your Customer Will Never Notice.

At our home, my 6-year-old granddaughter took way too long in the bathroom.

You’re busy and you get tired of all the jobs you must complete each day.

Your customer never comments on the extra things you do to serve them.

Maybe, just maybe you don’t need to do extra things for them?

So, you stop.

As she walked out of the bathroom with that mischievous smile, I realized she didn’t flush the toilet. So, what was she doing in there all of that time?

After having three daughters, you become a dime-store detective, noticing things that are out of place.

In your business you are still friendly, give good service, are fair with your prices, and work hard.

But your competitors are like hungry crows flying around your customer looking for a morsel of business to steal, all the time.

My son-in-law comes to the house, picks our granddaughter up and we hug and say goodbye.

You have been cutting small corners in your service to your customers and hoping they don’t notice. I mean you have been doing business together so long that should build loyalty with you, right?

I immediately slip into the bathroom as my detective mind is spinning.

As I close the bathroom door, there it is!!!!

Our 6-year-old granddaughter has climbed on the short stool and with her hands covered in soap drawn names and pictures all over the full-length mirror.

I caught her, but she left the scene of the crime!

It is easy to think we can cut corners because if someone doesn’t immediately notice something they probably won’t ever notice it.

Your customers notice everything, and they like you are under the stress of trying to survive and thrive.

Customer loyalty is earned not purchased.

Do as Mark Cuban of Shark Tank states. "Act paranoid, pamper your customers, like everyone else is trying to steal your lunch."

Work harder at taking care of your customers than anybody else.

Shortcuts in customer service equal downfalls of businesses.

Don't let that downfall be you.

BELIEVE IN YOURSELF

?Jim McEntire, hired by busy small business owners to gain consistent sales growth with a sales blueprint and get their lives back.