Is your business strategy evolving as fast as the possibilities of automation?
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Welcome to the launch issue of our BT Means Business newsletter, our monthly round-up of the insights and thought leadership that have got decision-makers talking, thinking and strategising. To get notified about future editions, subscribe now .
This month we explore the importance and potential of automation in different areas, including cyber defence, contact centres and even food production. But the use of automation and AI can also expose new challenges around data sovereignty and customer experience, so our experts guide you through the pros and cons.?
Automation in cyber defence is inevitable
Traditional approaches are struggling to manage the volume and complexity of threats - and there’s no sign that this will get better. Evidence from our frontline Security Operations Centres shows that, without automation, it’ll be tough to defend your multi-cloud environment.
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AI isn’t ready to dominate customer service
More technologies and channels don’t necessarily lead to better digital customer experiences. Many contact centres aren’t meeting customer expectations, especially around waiting times and access to agent support. Our research reveals how to boost customer satisfaction.
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Is data sovereignty a brake on your business?
Did you know that improving data sovereignty and security is behind 91% of network upgrades right now? IT leaders are adopting new cloud approaches to help them turn data sovereignty compliance into a business strength. Discover how.
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Robot Highways – the road to global food resilience
Whether it’s climate change, labour shortages or increasing food demand - the agricultural sector has major challenges on the horizon. Robot Highways is the world’s first trial of an entirely automated farming system. Find out more about advanced robotics.
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If you’d like to talk through the possibilities of automation and AI, contact your account manager, or set up a chat with an expert via our website.
And don’t forget to subscribe to BT Means Business today .?
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