Is Your Business Lacking Proactive Communication with Your Customers
Jim Barker
![Jim Barker]()
Jim Barker
Chief Revenue Officer | Digital Enablement Strategist | Client Experience Evangelist | Branding & Marketing Creative | AI and Data-Driven Decision Promoter | Results & Growth Enabler | Helping People Succeed
Now more than ever, businesses need proactive communication with customers and employees. The following are some of the ways we see businesses leverage proactive automated voice, email and text messaging with IVR Technology Group’s Compass Broadcast Suite.
- Payment Reminders: Getting paid on-time is more important than ever. By integrating email, voice, and text messaging with customer databases, many of our clients automate the process of reminding them to pay their bills and offer them Pay by Phone or Pay by Text methods of doing so. This helps their Days Sales Outstanding and Account Receivables stay lean and cash flow stay positive.
- Appointment Reminders: Many service-related businesses schedule appointments with customers. We see many of our clients using voice and text automation to remind them of their appointments and offer them the ability to reschedule if they are not going to make it. This helps them maximize appointments and revenue opportunities while decreasing no show’s and last minute cancellations.
- Service Reminders: Many of the same service-related businesses provide frequent service, whether it be automotive, powersports, real estate, doctors, dentists, or salons. Automated voice or text reminders allow them to optimize their client lifecycle value and improve customer retention.
- Requests for Feedback: Customer surveys are becoming increasingly important in learning how to serve customers better. Enabling voice and text surveys with customers provide them quick and easy ways of communicating with them and improving customer retention.
By utilizing some of these applications, our clients and partners see increased revenues, better customer retention, streamlined communication processes, and improved customer communication 24 hours a day, 7 days a week, 365 days a year. If your business is looking to achieve better results in any of these areas, feel free to message me directly or visit www.ivrtechnology.com to learn more.