Your Blueprint To Building a Future-Ready Restoration Team

Your Blueprint To Building a Future-Ready Restoration Team

Welcome back to In the Know, your number one source for the latest insights and tools driving the restoration industry forward. This month, we’re diving into powerful leadership lessons, upcoming reports, and innovative tools designed to elevate your team’s performance. Ready to transform the way you lead and work? Let’s jump in!


?? Building Leaders is Now Available For Download!

Last month, we released or fourth book, Building Leaders: Expert Insights on Developing the Next Generation of Property Restoration Leadership!

Drawing from over 250 years of collective wisdom and exclusive interviews with 13 of the industry's most respected leaders, Building Leaders dives deep into bridging the leadership gap that many companies face today. Nowadays, modern, adaptable leadership is critical, and failing to invest in leadership development can lead to stagnation, inefficiency, or even worse—collapse. This book is your blueprint for fostering strong, future-ready teams and ensuring your company not only survives but thrives in a competitive market.

Building Leaders is available now for download, and will launch on Amazon for purchase later this month. Click here to get your free copy today!


?? The 2024 C&R State of the Industry Report

Creating a comprehensive report that truly provides benefits to the restoration industry is no small feat. It’s a process that requires months of careful research, in-depth analysis, and countless conversations with experts across the field. But in the end, when you see it in the hands of restorers, helping to drive their success, it’s all worth it. And that moment is almost here.

The 2024 State of the Industry Report, powered by KnowHow, launches this Wednesday, November 6th @ 1 p.m. ET! Now in its third year, this report has solidified its place as the go-to resource for uncovering key trends, benchmarks, and insights that are shaping the future of the restoration landscape.

To kick off the launch of the report, we're hosting a three part webinar series designed to dig deeper into this year’s most compelling findings and what they mean for you and your business. Starting this Wednesday, November 6th, and continuing for the following two weeks, we’ll bring industry insights directly to you, covering topics such as:

Webinar Lineup:

  • November 6: Webinar #1 – The Big Reveal: A Comprehensive Results overview with Leighton T Healey & Michelle Blevins
  • November 13: Webinar #2 – Navigating the Cash Crunch: Strategies for Getting Paid Faster in 2024
  • November 20: Webinar #3 – Building a Resilient Workforce: Hiring, Retention, and Worker Well-Being in Restoration

Secure your spot for this exclusive series and reserve your free copy of the 2024 State of the Industry Report by clicking here today.


??? Kickstarting Season Three of the Restoration Playbook Podcast

We’re thrilled to announce that The Restoration Playbook Podcast has kicked off its third season! And this season, we’re diving deeper than ever into what it takes for leadership teams to thrive in the restoration industry. To kick things off, Leighton T Healey , our previous host, is handing over the reins to our VP of Product and Marketing, Travis Parker Martin !

The first episode features none other than Ben Looper , CEO of Southeast Restoration Group and current President of the RIA. With over three decades of experience, Ben is a powerhouse of knowledge when it comes to building resilient, future-ready teams. In our premier episode below, he shares why developing tomorrow’s leaders can’t wait, and how focusing on training, character, and integrity today lays the groundwork for lasting success.

Curious to hear Ben’s invaluable insights and get inspired for your own leadership journey? Watch the full episode below and take your leadership skills to the next level. ??


?? What Defines a Great Leader in Restoration?

It can be many things: wielding authority and influence, guiding with empathy, or standing unwaveringly by your team through thick and thin. In the fast-paced restoration industry, however, one truth stands firm—exceptional leadership isn’t optional; it’s essential.?

To uncover what makes a leader truly excel in this high-stakes field, we turned to the real experts: restoration leaders who’ve built resilient teams, navigated the unexpected, and transformed their businesses from the ground up.

We asked them a simple question: “What leadership advice has impacted you most?”

Their answers might surprise you, and they’re full of takeaways that can reshape how you lead. Don’t miss out on this wisdom, taken directly from the industry trailblazers featured in our latest article, built on insights from our book Building Leaders.


Now, Let's Talk KnowHow

It’s been a while since we shared a comprehensive update on the KnowHow product, but we’ve been hard at work adding features designed to streamline your training, improve access to essential resources, and support your team's growth. Here’s a look at some of the latest enhancements:

Workflow Skill Builder

Overview: Training and upskilling are crucial for maintaining high levels of competency and efficiency. Our new Workflow Skill Builder Integration simplifies the training process, allowing managers to seamlessly create and embed skill assessments directly within workflows. This ensures employees not only follow processes but truly understand and master their tasks.

Features Added:

  • Direct integration of Skill Builder within workflows, removing the need for separate test creation.
  • Enhanced Workflow Skill Builder Settings:Option to force skill check-ins for every process, regardless of individual test frequency.Summary check-ins that compile 15 random questions from the workflow for comprehensive competency assessments.

Pinning Magic Docs & Processes

Overview: Magic Docs has become indispensable for organizations that need instant access to complex documents like insurance policies. Responding to user feedback, we’ve added the ability to “pin” Magic Docs to the top of lists for easy access. Franchisors can also pin important documents and processes for their franchisees.

Functionality Added:

  • Pinning docs at the top of the Magic Docs list for streamlined access.
  • Franchisors can pin documents for themselves or all franchisees.
  • Franchisors can also pin processes for themselves or across all franchisees.

Want to see these all of these features in action? Check out our video walkthrough ??


Thanks for catching up with us in this edition of In The Know! From launching brand new books and reports to showcasing leadership strategies and rolling out impactful product updates, we’re truly dedicated to empowering restorers with the tools and knowledge needed to thrive in this rapidly changing industry.

Stay tuned for more valuable insights, innovations, and industry highlights as we continue to keep you In The Know. Until next time, keep leading, learning, and leveling up!

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