Your August Scoop: Events, Case Studies, and More!
Route 101 Ltd.
Award winning omnichannel customer engagement solutions for frictionless customer and agent experiences.
We've been thrilled to share our customers' success stories recently! These stories highlight how tailored customer experience (CX) strategies and technology can enhance efficiency, boost customer satisfaction, and improve performance in contact centres.
If you haven't had a chance to read them yet, be sure to check out our latest blog post and the recent case study featuring All About Food Ltd .
As we look ahead to September and October, we have an exciting line-up of events that you won't want to miss! Take a look at our latest initiatives below.
Our Highlights:
#1 - Take part in the CX Webinar with Blackcircles.com
Organised by the The CX Foundation , and starring our customer Blackcircles, this event will explore how to integrate automation into contact centres while maintaining the crucial human touch element. Join us virtually on 24th September and to learn more about Blackcircles visit their website.
#2 - CX Leaders: Meet us in London for a delicious dinner!
Gather with us on 1st October at the stunning Savoy Hotel as we explore the evolving role of today's contact centre and customer experience leaders. We'll discuss the significance of data-driven decision-making and share strategies modern CX leaders use have employed to drive improved engagement and efficiency within their organisations. Register your interest here.
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#3 - Connect with your industry at the next Transformation & Innovation (T&I) Group meeting
Take part in this online meeting on 2nd October and dive into the crucial role of knowledge management. We’ll explore how it empowers agents, enhances self-service, and lays the groundwork for advanced AI technologies. Plus, we’ll share best practices for effective implementation. Register now.
#4 - New success story: All About Food elevates CX with Route 101 and Zendesk
Download our latest case study and learn how Route 101 helped All About Food, a UK food brand distributor, transform customer support with Zendesk Suite Professional. To learn more about All About Food and what they do, visit their website.
Explore all of our upcoming events and the latest case studies. If you have any questions or need more details about what you've read today, reach out to us!
The Route 101 Team