Your 2024 Guide to Communications + 5 Questions To Ask Your Vendors

This week, we’re focusing on Communications – the tools that keep businesses connected and collaborative. ?? Here's what’s featured:

?? Most Used Products Across 7 Product Categories

?? Highest Rated Product

?? Most Reviewed Company

?? Badge Winners – Celebrating excellence in Communications!

?? 5 Must-Ask Questions for MSPs vetting communications vendors.

From UCaaS to VoIP, we’ve got the insights to help you stay informed and ahead of the competition. ?? Don’t miss this week’s breakdown – subscribe now! ??

???♂? Download the FULL report HERE and stay ahead of the curve!

Channel Program’s Perspective

Interest in innovative communications solutions has skyrocketed since the pandemic. IT Service Providers will prioritize seamless, secure, and scalable communication solutions, integrating unified communications as a service (UCaaS) for voice, video, messaging, and collaboration tools across client environments. AI-driven analytics will enhance productivity by optimizing communication workflows, while end-to-end encryption and advanced security features will protect sensitive data. Hybrid and remote workforces will push IT Service Providers to deploy flexible, cloud-based communication platforms that ensure consistent connectivity regardless of location. As real-time communication becomes more critical IT Service Providers will focus on minimizing downtime and ensuring quality of service (QoS) through robust network management and support for diverse client needs.

I'd like to give a shout-out to the sponsor of the Communications section, Loop Communications LLC , you can check out more about them HERE

Let's dive in...

MOST USED PRODUCTS ACROSS 7 PRODUCT CATEGORIES

Featured Companies: 微软 , Zoom , 3CX , RingCentral , Cytracom , Slack , Pax8 , Intermedia Cloud Communications

HIGHEST RATED PRODUCT

A numerical ranking based on the total number of times an individual product is added to NaviStack across 7 Communication product categories.

Featured Companies: Loop Communications LLC , Thread , Zoom , RingLogix - UCaaS Platform for MSPs , 3CX , Slack , Intermedia Cloud Communications , 微软

MOST REVIEWED COMPANY

A numerical ranking based on the total number of times an individual Company’s products have been reviewed across 7 Communication product categories

Featured Companies: Zoom , 3CX , RingCentral , 微软 , Thread , Loop Communications LLC , RingLogix - UCaaS Platform for MSPs , Slack , Intermedia Cloud Communications , Dropsuite

Top 5 MOST USED UCASS TOOLS

Featured Companies: Cytracom , 微软 , RingCentral , 3CX , Intermedia Cloud Communications

BADGE WINNERS

A quarterly award recognizing the products visually present within the Chart Toppers section

on a single StackChart. You can check out various charts HERE

Featured Companies: 3CX , Loop Communications LLC , RingLogix - UCaaS Platform for MSPs , RingCentral , Zoom

QUESTIONS TO ASK

Here are some key questions MSPs should consider when evaluating a Communications vendor:

1. What features are included in your platform, and how customizable are they for different client needs?
2. How does your platform ensure call quality and reliability, especially during high-traffic periods?
3. What security measures are in place to protect data and communications?
4. What integrations does your platform support, especially with existing tools like CRM, RMM, and PSA systems?
5. What is your pricing structure, and how scalable is your solution for growing businesses?

You can download the FULL REPORT HERE