Are You Ready For Your 2023 Show?

How was this year for you and your business? Is there anything you are planning to do differently in the coming year?

In this issue, I thought I’d plant some seeds as we wrap up 2022, and help establish your success in 2023. Specifically, I’d like to address the importance of planning.

I am heading into rehearsals for a new production, slated to open in April 2023, twenty-one weeks from today (the date of publishing). We’ve already done some preliminary work. We’ve chosen a script, we have a director and executive producer. We’ve held auditions, booked our venue and scheduled our rehearsals (which start tonight).

In the numerous (production) meetings we’ve had thus far, we’ve defined our objectives, created a critical path (what has to happen by when), and set the plan in motion. In business parlance, we’ve adopted Stephen Covey's second habit of? 7 Habits of Highly Effective People, to "begin with the end in mind."?

Every aspect of a theatre performance, from the players to the stage set, to the minor details, must be in sync with the script (plan) and the director's vision: to one outcome. Deliver the best performance (product) for the audience (the customer), guided by a set of values and shared purpose.

What the audience will see on April 14th is a well-thought-out production, designed with them in mind. Every choice, every decision, and every solution to any crisis will be driven by one definable outcome. To deliver on our promise and meet the experience expectation of those who purchase tickets.

As we wrap up 2022, take the time now to review your objectives. Create a scorecard for this year - what went well, what didn’t go well, and decide what you need to change in 2023.

Get your cast together and talk about your objectives for 2023. What would you like to start, stop or change in the coming year? What can you do to create that jaw-dropping, show-stopping experience your customers (and staff) deserve?

By setting your intentions now, for the coming year, you help your troupe celebrate your success, get over the failures and prime them to deliver their very best in the coming year.

As a first kick at the can, I invite you to join me, on December 8th, 2022, at Noon, MST, I will be presenting Strings Attached: Creating Lasting Connections by Designing for the Human Experience to MPI Greater Edmonton Chapter , via Zoom.

In this presentation, I will take participants through the 5 definable milestones every human being hits when doing business with you (customer and employees alike). If you are challenged to attract, engage and retain your customer or employees, you can register here. It'll be the fast -high-value hour of your week.

By the time we are done, you’ll know the needs people have at each milestone, and what questions you can answer, to help them evolve to become your best brand ambassador.

See you soon in our future newsletter!

About the Author:

Marc Haine is a Service Expert and a Master of Experience. He is a sought-after speaker and trainer working with businesses that need to attract and engage their best customers. Driven by his passion for creating experiences that rock, Marc has worked with retail, casinos, hotels, associations and municipalities to help them design jaw-dropping experiences that get them noticed.

Marc knows what it takes for businesses to exceed experience expectations–The first step, each day, as you open your doors to the public, have you and your staff yell, “IT’S SHOWTIME!”?

Marc is one of the world’s foremost authorities on customer journey experience touchpoints and is the author of LIGHTS! CAMERA! ACTION! Business Operational Excellence through the Lens of Live Theatre (Check out the new way of looking at your business HERE).

Marc is offering a free 30-minute brainstorming session with you and your team. Click Here to book a time that works for you on his online calendar.

Dare to be the exception?