Are you ready to join a game-changing communications and social media platform that empowers users and fosters thriving communities?

Digitalage, a soon-to-be-launched company headquartered in Southern California with worldwide operations, is seeking passionate individuals who share our mission to give control back to the users. We're building a platform that fosters meaningful connections and expands minds, powered by innovative technology and the dedication of our incredible team. Additionally, we prioritize the safety and well-being of our teams by implementing advanced NSFW safety tools.

On the Digitalage platform, all posts and comments will be made by verified users, ensuring the authenticity and security of our community. We will verify the ages of all users to prevent children from accessing inappropriate content and to stop bad actors who create fake accounts. We do not ban users; instead, we label their accounts clearly to provide context and maintain transparency.

We are hiring for the following positions:

1. Entry-Level Moderators

As an Entry-Level Content Moderator, you will ensure compliance with our platform's Community Guidelines through prompt and consistent review of user-generated content. In line with our commitment to free speech, we will not ban users; instead, we will identify and label content to provide context and maintain transparency. You will engage with users respectfully while making sound moderation decisions using predefined policies and escalating complex issues to senior teammates. Strong written communication skills and attention to detail are crucial in this role.

Roles and Responsibilities:

• Review at least 80 posts per hour for policy violations manually or using content review tools and established policy guidelines. Flag any violating content for further review.
• Respond to at least 10 user reports or inquiries per day regarding flagged or potentially removed content that was created violating IP protected content, providing clear explanations and alternative resolution options when applicable.
• Maintain 90% accuracy in content reviews according to monthly quality assurance checks.
• Submit weekly policy gap analyses and proposals for overhauling or clarifying existing guidelines based on frequent review scenarios.
• Participate in monthly community standards training sessions and stay up-to-date on shifting societal norms and sensitivities.
• Maintain a safe and inclusive online environment.
• Collaborate with the team to refine moderation guidelines and policies.

2. Trust and Safety Moderator

The Trust and Safety Moderator protects vulnerable users from harm. You will identify and take action against abusive behaviors like harassment, pornography, or threats according to our Safety Policies. Your analytical investigations will help refine prevention tactics while demonstrating the utmost care, judgment, and discretion. This role requires initiative in recommending ways to safeguard user well-being through strategic policies and technological solutions.

Roles and Responsibilities:

• Audit at least 100 high-risk accounts per day showing signs of harm like bullying, doxing, or threats to evaluate violations and determine appropriate actions like warnings or restrictions.
• Investigate 5-10 complex abuse cases per week involving coordinated attacks, involuntary pornography, or other illegal behaviors by collecting evidence and liaising with internal/external stakeholders.
• Develop & present quarterly proposals to executive leadership outlining refined policies, educational resources, and technical enhancements to fortify user security based on strategic analysis of operational trends, threats, and competitor benchmarking.
• Collaborate with law enforcement or legal teams when necessary.
• Stay informed about online safety practices and emerging risks.
• Refine and enforce policies to protect user safety.

3. Online Community Manager

As an Online Community Manager, you are the keystone for building vibrant, welcoming digital communities. You will monitor discussions productively, enforce healthy norms, and recognize members’ valuable contributions. With excellent facilitation skills, you will empower communities to learn and inspire one another through regular, engaging programming. Customer satisfaction is a top priority through attentive resolutions and ongoing dialogue to understand evolving needs.

Roles and Responsibilities:

• Foster positive engagement among top and most communities through daily community highlights, leaderboards recognizing top contributors, weekly live Q&A sessions, and curation of educational discussion boards.
• Review 500-1000 comments daily across communities to moderate tone, remove rule violations, and provide real-time coaching to constructively steer discussions.
• Meet monthly objectives and key results (OKRs) around key performance factors like member growth, comment volumes, labeling toxic comment reduction, and survey-rated member satisfaction.
• Develop and implement community guidelines and policies.
• Address user concerns and provide support.
• Organize and facilitate community events or initiatives to help communities engage better with members.

4. User Support Specialist

In this role of User Support Specialist, you will serve as the primary point of contact for customer queries relating to content moderation, account/policy issues. Through timely, empathetic correspondence and in-depth knowledge of complex product features, you will provide peace of mind and alleviate frustrations. You will ensure top-tier support through proactive communication, user feedback, and ongoing self-training to stay current on all platforms.

Roles and Responsibilities:

• Respond to 75+ support inquiries daily within 24 hours regarding account issues, content removals from breaking IP and other legal issues, banned memberships from compromised accounts, and policy clarification.
• Resolve 75% of issues within first contact through clear explanations, research, and corrective actions without requiring escalation.
• Analyze weekly ticket volumes and resolve rates to source top FAQs, feedback for product/policy refinement, and overhaul support documentation.
• Receive a "Very Helpful" customer satisfaction score on 85% post-ticket surveys.
• Provide guidance and support to users on community guidelines and policies.
• Collaborate with the moderation team to address user concerns.
• Escalate and track issues as needed to make sure they resolve quickly.

Join us at Digitalage and be part of a revolutionary platform that puts users first. Please apply now to join our dynamic team and help us shape the future of social media and communication. We use advanced NSFW safety tools to protect our teams, ensuring a secure and supportive work environment.

Please send your resume to [email protected] .

We look forward to hearing from you!

Best regards,

The Digitalage Team

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