You presence is requested.

So, you've committed to trying out the Gemba walk. You step out of your office and immerse yourself where the work happens. Now what? (And if you have no idea what I’m talking about and think I’m referring to the latest Tik Tok trend, check out our latest blog!)

First, observe, watch, and listen.

Consider three main elements: purpose, process, and people. Is what's happening aligned with patient or resident expectations? Are processes being followed? Is everyone engaged in their tasks? You'll be surprised at the eye-opening insights you'll gain by merely being present.

The Socio-Technical System

Workplaces, particularly in the healthcare and aging services fields, are complex systems combining tasks and people. Understanding both is crucial for assessing how well work aligns with organizational goals.

Resist Quick Fixes

It may be tempting to jump in and solve problems immediately. However, try to resist this urge. Take the time to delve deep into why a specific issue exists. Is a staff member using a shortcut? If yes, ask them why. Often, these shortcuts are symptomatic of larger issues that need addressing.

Develop Problem-Solving Skills in Your Team

One of the most empowering things you can do as a leader is to help your team develop problem-solving skills. Instead of providing solutions, engage them in finding their own. The resulting atmosphere of respect and collaboration will be well worth the initial effort.

Your presence as a leader is invaluable, both for organizational success and employee morale. "Go and See" is not just about physical presence; it's about engaging deeply and authentically with your team.

So, are you ready to walk the Gemba walk?

Remember, true leadership is not about having all the answers but about asking the right questions. Start by committing just 15 minutes a day to the Gemba walk, and be here now, with presence and purpose. The rewards for you and your team could be transformative.

Your How-To Guide for Intentional and Effective Leadership

Designed specifically for leaders in this field, Fully Staffed not only provides effective leadership strategies for confidence and know-how, but also offers the added bonus of improving your workplace culture. This enables you to lead with full presence—mentally and physically—and helps you allocate your time for optimal results. The end game? You, making a real difference and a team that's not just productive, but also inspired, independent, and fully engaged.

Experience Fully Staffed with our 30-day free trial—no strings attached. Click here to dive in!

Your best self and your ultimate team are just a click away.

Hugs,

Denise