If you need a lesson in leadership during a crisis, look no further than Andrew Cuomo. Here’s why.

When a global pandemic like COVID-19 occurs, its in those rare moments the best (and the worst) sides of humanity play out. The same thing can be said when true leaders emerge and rise to the top. 

Enter New York Governor Andrew Cuomo. 

Before we continue, let me be really clear. I do not know much about Governor Cuomo’s policies (nor do I endorse his political views). Nor does this article imply that there are not other leaders around the US (and the world) who have not also stepped up. New York has been thrusted into the national spotlight because it is currently the epicenter of the US pandemic - and quickly becoming the world’s epicenter at the rate of virus escalation in the state. Over the last two weeks, I’ve continued to watch Cuomo step up and lead New York on a national theater. I’ve come to lean on his updates to provide a sense of grounding and understanding of what we are all facing with this pandemic - even though I do not live in New York. 

If you are looking for a template in what true leadership looks like in the face of uncertain and turbulent times, look no further than Andrew Cuomo. 

You can watch one of his briefings here:

Here are a few key leadership traits that Cuomo demonstrates that you can use in your organization during these trying times. 

Transparency in fact sharing - what I admire the most is Cuomo’s transparency in his communication of the facts. He shares New York’s current situation, success, and challenges with its battle against the virus.  He kicked off one of the latest daily briefings with the following statement "We have some new facts- changes in circumstances - that are not encouraging. And I want to make sure people understand them and we react accordingly.", setting the tone for a dark update and his continued pleas for additional federal support. Why that’s important: Periods of turbulence and uncertainty is not the time to hide the truth. To gain credibility, you have to be upfront with people, even if the news is not what they want to hear.  

Consistency - Cuomo provides regular updates - whether it is good news or bad news, regardless of where he is in the state. Even if he doesn’t have all of the answers, he shows up. His composure is also consistent - he speaks with purpose, his tone is serious, and he doesn't waver in his communication style, speaking from a place of confidence.  Why that’s important: Leaders that are consistent in messaging during times like this help accelerate trust with their teams and employees. 

Empathy & compassion - With every interaction, it’s clear that he is fighting for those who cannot fight for themselves. For example, Cuomo shared his concerns for the medical professionals on the front lines. He states, “Our health care workers are doing God’s work. Can you imagine? The nurses who leave their homes in the morning, kiss their children goodbye, go to a hospital, put on gowns, deal with patients with coronavirus. They’re extraordinary...they’re going out there every day.” Another example, FEMA sent over 400 ventilators when NY state requested 30,000 ventilators. Cuomo passionately states, “You pick the 26,000 people who are going to die because you only sent 400 ventilators and we need 30,000.” Even though his math was off in that statement, it didn’t even matter given his passion and intensity. Why that’s important: As a leader, people need to know (and feel) that you actually give a damn. Particularly during a crisis, the ability for a leader to provide solace at scale is magnetic. Empathy and compassion are energies that cannot be replicated or manufactured upon demand - people can sense your authenticity -or in authenticity- a mile away. 

Cuomo’s leadership style has been noticed across the nation, with people even asking if he could run for president.  

It goes to show just how badly we need more leaders. Leadership is always a job that is in demand job that never has enough applicants, candidates, or figures. If you have an opportunity to step up and lead, please do, particularly in these days and times - people are waiting for you. 

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Christie Lindor is a Momprenuer and CEO of Tessi Consulting, a management consulting firm focused on helping senior leaders create high performing, inclusive work environments.  

Christie is a seasoned management consultant with 20+ years experience advising clients for firms such as IBM, Deloitte, & EY. In her corporate career, Christie has led 92+ engagements within 23 industries/sectors in 10 countries across 4 continents at the intersection of IT, strategy, M&A, business operations, and human capital.  

She advises small business owners in partnership with the Mayor’s Office of Economic Development for the City of Boston. Christie is also an author, TEDx speaker, and podcaster.