Are you looking for a way to thank your team?

• Is your team feeling the pressure of rising customer expectations?
• Is it becoming harder to keep your team motivated and engaged while handling the constant pressure of delivering excellence?
• Are you looking for a way to acknowledge your teams’ hard work and celebrate their achievements?

Join us for the event of the year for Customer Service Leaders and Professionals, ‘You’re Being Served – Giving Back to the People Who Give’ on November 15th, 2024 at the Ritz-Carlton, Melbourne.

I created this event as I had a dream.

I wanted to find a way to honour and acknowledge the incredible work our teams do every day in serving customers. It’s a heartfelt thank you to those who go above and beyond, often without recognition, ensuring that others have exceptional experiences. This day is dedicated to celebrating their dedication, resilience, and passion, while giving them the tools and inspiration to continue thriving in the important work they do.

This is more than an event—it’s an opportunity for your team to recharge, learn, and grow in an extraordinary setting. Here’s what you can look forward to:

• Inspiration for Leaders: Bring your team and experience world-class service together.
• Recognition for Teams: Strengthen bonds, enhance skills, and feel truly valued.
• Personal Growth for Individuals: Gain actionable insights and expand your professional network.

Join a dynamic mix of professionals from industries like Stadiums and Events, Tourism, Local Government, Real Estate, Sporting Clubs, Hospitality and Hotels - to name a few! This is your chance to connect with leaders and teams who are shaping the future of customer service across various sectors. This will be an amazing opportunity to exchange ideas, learn best practices, and build powerful connections in an inspiring environment.

GUEST KEYNOTE SPEAKER

This year, we are thrilled to welcome Finbar O'Hanlon, Human-Centred AI Specialist.? Finbar will reveal how customer service professionals can harness the power of AI to remain indispensable in a rapidly evolving world.

AWARD WINING INDUSTRY PANEL Q&A

We are also excited to feature two award-winning leaders as part of our industry panel and Q&A Session: Rachael Harman, General Manager of the Ritz-Carlton, Melbourne Asher Nowlan, Diversity and Inclusion Lead at the MCG Further details on our panel will be announced soon!

EVENT DETAILS

• Friday, 15th November 2024
• Ritz-Carlton, Melbourne
• 9:00am – 4:00pm, Registration from 8.30am

Whether you’re attending solo or bringing your entire team, this day is designed for you - packed with learning, connection, and appreciation. DON'T MISS OUT! Secure your spot today and invest in a transformative day for you and your team.

TICKET OPTIONS

• Tables of 8
• Tables of 4
• Single tickets

TICKET SALES CLOSE FRIDAY NOV 8th, 2024

You can purchase tickets via EventBrite below or please contact us if invoice is preferred.

BOOK YOUR TICKETS HERE

And please reach out if you have any questions!

Until next time,

Yours in service,

Monique (she/her)

Monique Richardson, is the author of ‘They Serve Like We Lead ', 'Managing Difficult Customer Behaviour' and 'World Class Service'. A service leadership and customer service expert, Monique is a highly sought after global speaker and trainer who is obsessed with transforming customer service cultures through a service leadership driven approach.?Monique can be contacted for enquiries or bookings on 61402113912 or [email protected] or via her website www.moniquerichardson.com.au