Are You In The Raleigh, NC Area And Looking For A New Job Opportunity?

NEW JOB OPPORTUNITY!!

I'm a recruiter at Artech, the #1 largest women-owned IT staffing firm in the US. We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, and we currently have a few job openings that may interest you.?Please find the below summary of one of our current opportunities:

Please let me know the best time to reach you, or you may call me directly at?(980) 256-5012 Desk or (980) 475-0105 Cell

However if you are not interested at this time, feel free to refer this position to someone you may know to be a fit.

Job Title: IT - Customer Technical Support Representative 4?

Location: Raleigh, NC

Duration:6 Months

Job Description:

Shifts are 2pm-10pm Tues-Sat & Sun-Thurs. Interview will be via phone, worker will be onsite for the assignment.

Candidate applies basic helpdesk support skills, company policies and procedures in a Tier 1 Help Desk environment providing live chat sessions and email support for products and services on our client’s, the US Government Client, website.

Incumbent must have a good understanding of the general/technical aspects of a Tier 1 Help Desk. He/she will primarily provide end-user assistance via live chat sessions that are routine to moderately complex in nature and require basic problem resolution and independent judgment. The successful incumbent must allocate his/her own time efficiently and will receive general instructions on all work.

Scope:

Point of contact (POC) for feature/function and level one support problems originated by supported end-users.

Provide problem resolution via email and/or live chat response using knowledgebase and template responses that are created to instantly respond to chat sessions and/or email inquiries.

Ensure that end-user problems are resolved within Service Level Agreement (SLA) parameters set by managers/team leads.

Maintain end-to-end problem ownership of chat and email sessions. Incumbents will be required to handle up to three chat sessions at one time.

Usage of common commercial off the shelf (COTS) applications such as Salesforce C360, and Oracle RightNow along with other proprietary applications to provide live chat services and email resolution type responses.

Support various Tier 1 platforms as directed by management/team lead(s).

Additional Provisions:

All candidates will be required to pass a behavioral and technical interview.

Must obtain the client’s sensitive and Perspecta mandated clearance, to include drug screening, criminal history, and credit check. The clearance process can take two through five weeks before a candidate is able to start work.

When the candidate's work order is started the agency supplier is responsible for providing drug screening. Failure to submit the drug screening results will delay the security clearance process.

If a candidate is given an interim clearance, continuation of employment is then based upon the candidate receiving the final US Government Client sensitive clearance.

All candidates must be US Citizens hold a valid Green Card.

Candidates cannot have more than six consecutive months outside the United States within the last five years. Military service excluded. (Exception does not include military family members.)

The enforced dress code is business casual, i.e. collared shirt with slacks for men, no skirts above the knee for women.

Qualifications:

Education and Experience Requirements:

A high school diploma or equivalent, minimally. A two or four year post-high school degree in a technical field is preferred.

May hold entry level certification(s) in field of work.

****Must have, two - three years of work experience in a helpdesk or call center environment. Previous experience supporting customers via live chat is preferred*** Candidates without the necessary experience will be disqualified.

Skills Set: Candidates must be able to type 45 WPM.

Candidates must have Microsoft Office product knowledge and trouble shooting skills, to include:

? Microsoft Office 2016

? Microsoft Outlook 2016

? Live Chat and/or any Customer Relationship Management (CRM) software tools.

Possesses the ability to successfully manage and prioritize concurrent task, i.e., handling three chat sessions at one time.

Showcase the ability to communicate well (orally and in writing) working with the client’s consumers/customers.

Positive attitude and work ethic.

Self-motivated.

Ability to work well alone or within a team setting.

Best Regards,

James?Daniels

150 West Trade Street Suite 2190

Charlotte,?NC?28202

(980) 256-5012 Desk

(980) 475-0105 Mobile

[email protected]