You are invited to CX Day 2023!

On October 3, the global business community will celebrate the growing number of individual and organizations committed to creating better customer experiences (CX). Whether you are a business leader, CX professional, employee, or customer, we invite you to join the celebration!

Customer experience is the perception that customers have of an organization - one that is formed based on interactions across all touchpoints, people, and technology over time. CX emerged as a business strategy in the mid-1990's and is the differentiating factor behind brands like Ritz-Carlton, Chewy.com, and Navy Federal Credit Union.

Great CX doesn't just happen - it requires leadership commitment, listening to customers, intentional design, and implementation across the entire organization facilitated by CX professionals and supported by technology. CX is the preferred business strategy for continuous improvement and innovation centered on customer needs.

When properly executed, CX makes a positive, sustainable difference for an organization's business success, as well as for customers and employees. That's why this year's CX Day theme is

Good CX delivers better outcomes for customers, employees and organizations.

CX Day is celebrated by the CXPA community, its sponsors, and leading customer focused organizations. Here are a few CX Day events in which you may want to participate:

• Securing Brand Loyalty in the Third Wave of CX
• Personalize, Predict, and Prosper: Understanding and Implementing Customer Journey Orchestration
• 3 Steps Revolutionary CX Programs Take to Go From Customer Data to ROI
• Transforming Federal Customer Experience
• Putting the Heart in CX: Cultivate Empathy to Deliver Exceptional ExperiencesTo see more events and resources, visit www.cxpaglobal.org/cxday

The "main event" on CX Day is a special CXPA LinkedIn Live program. The program will feature:

• Special CX Day greetings from around the world
• Announcement of 2023 CXPA Award Winners including recognition of organization and professional impact, emerging leaders, and the inaugural CXPA Collaboration award.
• Interviews with contributing authors to four new CXPA publications that will be officially released on CX Day
• and much more!

Of course, CX Day is only possible through the active participation of social media contributors on the #CXDay hashtag, thousands of participants at in-person CX Day events, and the generous support of CXPA sponsors. We are thankful for the passion, enthusiasm, and creativity of all CX Day participants and invite YOU to celebrate CX Day with us!