You have options when it comes to Microsoft Teams calling!

While the Microsoft platform allows users to make calls to other users within the organization, it does not support external calling.

Businesses can either purchase a Microsoft Calling Plan, or choose a more cost-effective route by setting up Direct Routing or Operator Connect through a managed service provider such as TouchTone.

Both of these options enable native PSTN calling within the Microsoft Teams platform to provide a complete phone system including SMS, faxing, and advanced features (like call recording, queues, and IVRs).

• no hardware or software to install
• keep existing numbers, phones/devices, call center software, and integrations
• access calling features directly within the Teams interface as usual, including the Teams softphone and mobile app

Whether you are new to Microsoft Teams or are looking to replace their current Microsoft calling plan or provider, migrating to TouchTone Microsoft calling service is simple.?TouchTone’s highly skilled team of professionals can help with integration.

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