You have a drop box; how about a pickup box?
Does your shop have a pickup key box? It should. I’ve adapted this idea in my own shops and think it will become the normal just as the drop box. To be honest, I don’t know why it hasn’t been the norm before now. Leaving a customer’s keys in their gas tank or under their driver’s side floor mat always seemed like a bad idea. I bought speed boxes (https://speedbox247.com/) for both my shops and should have done it long ago.
Why should you have a pickup box?
- It’s much safer than leaving the keys in an unsecure position.
- You can easily text the code to the customer.
- Your customer will perceive your shop as a caring and thoughtful one.
- It isn’t that expensive to buy and implement.
- It’s efficient and just makes good, common sense.
Check out this quick, one minute video where one of my managers, Clifford, gives a simple walk-through on how to use the pickup box for our Golden Rule customers.
Check out more of my thoughts at https://www.autotext.me/blog/.
Parenting Coach for Highly Sensitive Children | Empowering Families to Celebrate Sensitivity as a Strength | Expert in Somatic Techniques to Regulate the Nervous System
6 个月Christopher, appreciate you for sharing this!
Chief Executive Officer | Chief Operating Officer | President | Board Director
4 年This idea is gaining momentum. Thanks for sharing.
Procurement Administrator at Nutrify, LLC
4 年This is genius! I often wondered how my shop could do something like this because we had an after hours pickup almost everyday and I never liked leaving a car unlocked with keys under the mat, even in a safe neighborhood.
Owner - Midwest Performance Cars
4 年Awesome product. Thanks for the idea Christopher Cloutier !