Are You Getting Your Feedback Right?
Mark Oliver
Maximise staff engagement ● Increase productivity ● Boost your profit ● Motivate your teams ● Inspire top performance ● Speaker & Leadership Transformer
Feedback helps keep people and things on track. For instance, it gets a passenger plane from Sydney to London. The plane is rarely pointing at London during the flight but adjust its direction from feedback on where it is at any time. We all need feedback to at times to ensure we achieve our goals and it can be split into two types:
- Management feedback where we "catch" people doing the wrong thing and focus on the bad. It is usually in the form of "criticism" and hard to miss as problems catch our attention.
- Leadership feedback where we "catch" people doing the right thing and focus on the good. It is often in the form of "praise" but easy to miss giving.
Research suggests praise is not common in the workplace with recent research in the UK finding that only 16% of people had been praised one or more times in the last 6 months. It is hard to believe that only 16% of UK workers do anything good...
Hundreds of studies show that praise (success feedback) is much more effective at getting improved performance than criticism (failure feedback).
How many times have you praised each of your staff in the last 2 weeks? It is both art and science and if you want to transform your effectiveness at doing this then join us on the public Motivational Leadership course this month in Brisbane. Click here for full details.