You get what you pay for

In my last article, ‘You are ModuSpec……right?’, I wrote that our clients know us and trust us to deliver a customised solution, befitting to the project the client is about to undertake and one which drives efficiency into the rig intake process.

These words sound great on paper – but is this a reality?

We recently completed a project in Northern Europe for a client onboard a jack-up rig. At the bidding stage, we carefully assessed the request from the client and responded with our customised solution and commercial proposal.

To be honest I did not believe we would be selected for the project. To my surprise we were, and the client was kind enough to provide some feedback on why they felt ModuSpec was the right fit for the job:

?“I would like to mention that the details provided in the proposal (CVs and technical description of the scope) have clearly been the driving factors for ModuSpec being selected, despite the higher cost compared to other players on the market.”

We rarely receive feedback from our clients on why we are selected. Sometimes we hear why we haven’t won a project, but rarely the other way round. It was great to hear!

A key comment in the feedback is the client recognising that our proposed scope of work was technically the best, as well as the quality and calibre of the proposed Surveyors.

This clearly outweighed the cost factor.

For me, this is a great example of where ModuSpec provides a high quality and customised service in the market, not merely a tick in the box exercise.

I am sure many of you can recall a popular saying by Benjamin Franklin, “The bitterness of poor quality remains long after the sweetness of low price is forgotten”.

?On completion of the project we received the following project feedback:

?“Thank you for the report. I confirm proper receipt. The report is well prepared and very comprehensive, perfectly meeting our expectations!

Thank you!”

This example is exactly what we strive for and rings true to ModuSpec’s legacy. We are a trusted name in the market, challenging the traditional way of working to provide cost-effective solutions to our clients.