Are you an Experience Investigator?

Hello! ?? This is?Customer Experience Works, a weekly series sharing actionable advice to help you improve your customer experience. If you're new to our community and would like to improve the customer experience at your organization, click the?'Subscribe'?button above. Want to request a future topic? Let us know in the comments below!

Quick note from Jeannie before we get started -- In addition to this newsletter on Linkedin, I also publish a separate series called The Weekly Win by email. If you'd like, you can sign up for access to that series here . This week's message is important enough that I want to share a portion with our community on LinkedIn as well. Thanks for reading!

How does it feel to be an Experience Investigator?

I'm not asking in a rhetorical setting-myself-up-to-answer way, I'm really asking?you.

Because not only?could?you be an Experience Investigator,?you?are?one already.

By reading this newsletter, you’ve shown yourself to be a customer experience change agent.

• You want what’s best for your customers because you know that will drive business results.
• You do a lot of things that aren’t in the job description - because you just know they need to be done.
• You're curious and work to keep uncovering new ways to create fewer ruined days for your customers and company.

You don’t just identify what improvements are needed, you?investigate?what needs to be done.

• You dig into root cause analysis.
• You rally the troops.
• You bust down silos and you build coalitions.

You aren’t afraid of the hard truths and what you’ll discover by looking a little more closely at your customer’s journey.

And I'm awfully glad you’re here.

This community of learners, explorers, and leaders is built on an idea of curiosity. To be a CX leader, you need to stay humble and see the value in ongoing learning.

Our brand might be Experience Investigators, but our community is made of people like you - one Experience Investigator at a time.

Any time you learn about customer experience, evaluate a customer issue, think deeper about a CX metric, or simply listen to the voice of the customer...you’re living up to that title!

I'm curious about how you live your Experience Investigator role.

I want to hear from you -- and I want to celebrate you!???

Post about what makes you an Experience Investigator?on Twitter, and make sure to?use the hashtag?#IAmAnExperienceInvestigator?so I can find it and like it.?I’d love to share a few role models with our community in the next few weeks.

Click any prompt to get started:

• #IAmAnExperienceInvestigator because I learned about…
• #IAmAnExperienceInvestigator because I challenged the status quo when I…
• #IAmAnExperienceInvestigator because I stood up for customers when…

Or create a custom message!

You could probably post a bunch of ways you’re doing what’s right for your customers and for our community. Start with one. Let’s celebrate these wins together.

And if you’re thinking - who, me? I’m just learning... You count. In fact, that’s extra credit!

Thank you for all you’re doing. You are an Experience Investigator!?Keep up the great work, and?don’t forget to keep us posted .?