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Micah Solomon - Customer Service Consultant的更多文章
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How to Turn an Upset Customer Into Your Company's Biggest Advocate: The Scientific "Customer Service Recovery Paradox."2025年2月5日
How to Turn an Upset Customer Into Your Company's Biggest Advocate: The Scientific "Customer Service Recovery Paradox."
How to Turn an Upset Customer Into Your Company's Biggest Advocate The secrets of turning upset customers into raving…
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How to Become the Ritz-Carlton of Your Industry in 7 (Difficult) Steps2025年2月3日
How to Become the Ritz-Carlton of Your Industry in 7 (Difficult) Steps
By Micah Solomon Solomon An earlier version of this article appeared in #Entrepreneur…
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Telephone Customer Service Tips: This Un-Sexy Customer Service Channel Can Keep Customers Happy and Cash Registers Ringing2025年1月21日
Telephone Customer Service Tips: This Un-Sexy Customer Service Channel Can Keep Customers Happy and Cash Registers Ringing
First, my little low-key ad for my customer service training and consulting services. Thanks, Micah Article previously…
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6 Steps to Customer Service Excellence: An Expert Guide to Building Lifetime Loyalty2025年1月16日
6 Steps to Customer Service Excellence: An Expert Guide to Building Lifetime Loyalty
Hello again, kind reader! I'm devoting today's Customer Service Insights to my recent Entrepreneur article. Previously…
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Stop Letting Money Walk Out the Door: 5 Secrets From Micah Solomon, Customer Service Expert2024年12月30日
Stop Letting Money Walk Out the Door: 5 Secrets From Micah Solomon, Customer Service Expert
I'm devoting today's "Customer Service Insights" newsletter edition to Peter Economy's latest article from…
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The Customer Service Pyramid: 3 Steps to Customer Experience Greatness2024年12月26日
The Customer Service Pyramid: 3 Steps to Customer Experience Greatness
I'm devoting today's "Customer Service Insights" newsletter edition to my latest article from Entrepreneur. First, if…
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The 25-Star Strategy: Inside Daniel Hostettler's Luxury Hospitality Vision2024年12月23日
The 25-Star Strategy: Inside Daniel Hostettler's Luxury Hospitality Vision
HOTELS MAGAZINE By Micah Solomon In the summer of 2020, the executive search team at MSD Partners, Michael Dell's…
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Empathy is Customer Service Magic: 3 Training Secrets To Get You There2024年12月18日
Empathy is Customer Service Magic: 3 Training Secrets To Get You There
Originally published in ENTREPRENEUR BY MICAH SOLOMON I offer customer service improvement consulting, training…
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Customer Service Is Your “Get Out Of Jail Free” Card For Business Success2024年12月17日
Customer Service Is Your “Get Out Of Jail Free” Card For Business Success
The secrets of using customer service as a powerful business advantage, with exceptional results and zero risk of it…
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The Best Customer Service Companies Spend These 8 Minutes A Day Becoming Better Than the Rest of Us2024年12月16日
The Best Customer Service Companies Spend These 8 Minutes A Day Becoming Better Than the Rest of Us
These short and wildly effective customer service improvement steps will set you well on your way toward becoming "the…
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社区洞察
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Retail OperationsWhat are some successful examples of retailers using customer feedback to drive growth?
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New Store DevelopmentHow do you create a positive and memorable first impression for customers in new store environments?
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Fleet OperationsHow do you respond to changing customer demands?
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AviationHow can airlines keep customers coming back?
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Customer ServiceWhat are the best practices for creating a customer-centric customer service culture?
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Merchandise PlanningHow do you communicate and respond to customer feedback and reviews for own label products?
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Marketing ManagementHow do you leverage digital technologies and platforms to enhance your service quality and customer value?
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Call Center AdministrationHow can you communicate first call resolution rate data effectively?
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Customer Experience ManagementHow do you manage customer expectations and emotions during a crisis or disruption?
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Lean Six SigmaHow do you assess customer value delivery with the net promoter score?
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I help consultants, real estate agents and salespeople showcase their expertise, grow their reach, and lead their markets with innovative technology. DM me to check it out | WSJ Bestselling Author
2 年Exactly! Brands must ensure to deliver exceptional service at every touchpoint in order to win customers.
Realtor Associate @ Next Trend Realty LLC | HAR REALTOR, IRS Tax Preparer
2 年Love this.