You don’t want happy customers
Donna Weber
![Donna Weber]()
Donna Weber
I help high-growth companies increase customer retention and grow profits | Keynote Speaker | Tea Snob
When customers are "happy" and "delighted" it doesn't mean they are receiving meaningful impact and results.
Why it Matters
Customer Success and Onboarding teams need to deliver results, not just for your customers, but for your company as well. That's why you need a prescriptive and proactive approach like my Orchestrated Onboarding? framework that takes customers down a journey of best practices to ensure they receive value.
Because when customers win, you win.
Dive Deeper
Check out my article, You Don't Want Happy Customers: https://www.donnaweber.com/post/you-don-t-want-happy-customers