The Yorkshire accent is found most calming on Yorkshire Day

Here at CC33, we think the Yorkshire accent is reyt good. But don’t just take our word for it. According to new research, The Yorkshire accent is the best UK accent for customer service. The survey of 1,000 UK office workers revealed that the accent is also the most encouraging and in the top five for motivation, calming, and delivering bad news.

Whilst results revealed that all regions had a bias towards their own accent, the Yorkshire accent proved consistently popular and was even described by Babbel as one of the UK’s most-loved accents. Mark Lazenby, our Operations Director at CC33 said: “When we speak to a person for the first time on the phone, accents can have a real impact on the way we're perceived. You can't see the way the person looks or their facial expressions, so accents help us create a picture of that person in our minds. “For companies looking to improve their customer service, dealing with someone with a Yorkshire accent could really help make a positive first impression, calm a customer or even diffuse a potentially difficult situation with a customer.”

The majority our CC33 team working at our Ecclesall Road office are local people from Sheffield and the wider Yorkshire region. The Yorkshire twang is often interpreted as down-to-earth, trustworthy and genuine, and we do believe it has a positive impact on the service we offer!

Results of the survey voted Yorkshire as the best accent for customer service, beating off competition from the Geordie and Southern Irish accents.