Year 2022 Plan - Reset and Restart

New Year has started with new hope after a tremendous disruption due to the COVID-19 pandemic. The business has shaken and how they were working earlier are not going to work in the same.

Life is a series of reset yourself so you can restart your future. The successful person is willing to reinvent themselves every so often to stay fresh and fully useful.

It's an opportunity to reset and restart. Many businesses are still recovering. There is quality time available to build a strong backbone to leverage upcoming recovery.

What we can do? What is the 2022 plan?

Focus on running a business on result-oriented. What gets measured gets done also. Move from effort based to result based running baseness.

Here are 6 key parameters the service industry can focus on.

1. Outstanding % against revenue (Both billed and unbilled)
2. On-time service completion ratio
3. The on-time renewal success ratio
4. Customer feedback rating
5. Technician performance
6. Lead conversion ratio

If you are available to define these KPIs for business and monitor that on a periodic basis, a business can grow systematically year on year without much effort.