?? Xdroid Xtras: Black Friday Edition – Unlock Insights to Excel This Season and Beyond!

Black Friday is here, and it’s time to implement smart strategies that will help you not only meet customer expectations but exceed them. Whether you’re handling the holiday surge in real time or planning for deeper analysis after the dust settles, Xdroid’s conversational AI solutions are at your service to ensure you’re fully equipped.

From AgentAssist for real-time support to our offline Interaction Analytics now powered by Xdroid IQ, our proprietary Large Language Model to the additional pre-configured models available with Xdroid BI, our solutions—enable you to tap into valuable customer insights like never before.

Here’s how Xdroid can help you strategise for Black Friday and set the stage for 2025 success:

?? 1. Improve Service Quality and First-Contact Resolution

Poor service quality on Black Friday can mean lost sales and unhappy customers. Xdroid offers real-time and offline solutions, including pre-configured models under Operational Intelligence to boost service standards.

• Automated Quality Monitoring: Analyze 100% of interactions to identify service issues and provide actionable feedback.
• First-Contact Resolution (FCR): Track and optimize FCR rates, reducing repeat interactions and enhancing customer satisfaction.

? 2025 Strategy Tip: Use Black Friday insights to refine service training programs, ensuring consistent excellence year-round.

?? 2. Drive Revenue with Competitor and Sales Insights

Understanding market trends is key to maximizing sales. Xdroid’s solutions can empower your sales agents with the tools they need to succeed.

• Competitor Analysis: Identify how customers perceive competitors and track churn indicators.
• Sales Stage Analysis: Dive into conversation themes and understand where customers are in the sales funnel for targeted conversions.

? 2025 Strategy Tip: Use data from Black Friday to identify top-performing sales tactics and customer preferences to guide future campaigns.

?? 3. Enhance Agent Performance and Well-Being

High call volumes can lead to agent stress and burnout. Xdroid’s solutions, including auto-summarisation and auto-categorisation, reduce the administrative workload, helping agents focus on quality service.

• Agent Well-Being and Performance Monitoring: Spot stress indicators and provide timely support.
• Efficiency Monitoring: Optimize workflows and reduce handling times without sacrificing service quality.

? 2025 Strategy Tip: Implement findings from this Black Friday to create sustainable agent support strategies, ensuring happier, more productive teams.

?? 4. Gain Deeper Insights into Customer Behavior

Understanding customer sentiment is critical for long-term loyalty. Xdroid’s Customer Intelligence models provide insights like NPS Prediction and Root-Cause Analysis to uncover customer needs and behaviour.

• In-Call NPS Prediction: Gauge customer satisfaction during interactions.
• Escalation Management: Detect triggers and manage high-impact cases effectively.

? 2025 Strategy Tip: Use escalations and feedback data from Black Friday to refine customer experience processes and build better loyalty strategies.

?? 5. Ensure Compliance and Mitigate Risks

Compliance is a must during high-sales periods. Xdroid’s solutions help you stay compliant effortlessly, saving time, money, and your reputation.

• Compliance Monitoring: Ensure adherence to regulations like PCI compliance.
• Risk Mitigation: Address compliance issues proactively, reducing legal risks.

? 2025 Strategy Tip: Strengthen compliance frameworks based on Black Friday insights to future-proof your operations.

Read the full article here.

?? Flexible Solutions Tailored to Your Needs

If your team is swamped this festive season, Xdroid BI might be what you need. It’s Xdroid’s service offering quick-to-implement, pre-figured models for a variety of business use cases. With Xdroid BI, you can choose individual models, opt for an entire domain (Operational, Customer or Revenue Intelligence), or mix and match to suit your unique business needs.

Celebrating Successes?

?? Congratulations to London Borough of Barking and Dagenham!

A huge round of applause for the London Borough of Barking and Dagenham for winning the Customer Experience Award at the Smarter Working Live Awards 2024!

Together with our partner Avoira , Xdroid implemented a cutting-edge Speech Analytics solution, empowering the London Borough of Barking and Dagenham’s contact center to deliver exceptional service.

?? A big thank you to all the teams for making this success possible!

?? Introducing Our New Xdroid Certified Analyst!

Join us in celebrating Xisco M. , a specialist in Speech Analytics and now a certified expert in Xdroid’s AI-driven Interaction Analytics solutions.

?? Congratulations, Xisco M. ! We’re excited to see your expertise in action as we continue to transform customer service and experience.

?? Xdroid at #CACES2024 in Munich

On 6th November, Gerry de Graaf (Co-CEO) and Dácil Borges (Global Director Consultancy) represented Xdroid at the Conversational AI & Customer Experience Summit Europe 2024 (#CACES2024) in Munich.

Their session highlighted how Xdroid’s AI-powered solutions help businesses optimize interactions, generate actionable insights, and elevate business intelligence to the next level.

?? Key takeaway: Interaction Analytics is not just a tool but a strategic driver for success.

?? Debating AI in Contact Centers

On 20th November 2024, Xdroid sponsored the workshop and debate, “AI Applied to Contact Center Services” in partnership with Imagar Solutions Company and hosted by La Latina Valley . The debate sparked insightful conversations about the challenges and evolution of AI integration in customer service.

?? Cristian Ruiz was chosen as the winner of this engaging debate—congratulations!

Special thanks to Dácil Borges and Selha Ledo (Business Development Spanish Market) making this event a success.

???? New Partnership with Aurantis

We’re thrilled to announce our new partnership with Aurantis !

This collaboration combines Xdroid’s AI-powered Interaction Analytics solutions with Aurantis’ industry expertise, expanding our presence in the Spanish market.

?? Success Story: This partnership has already delivered results with our joint win at the Platinum Customer Experience Awards 2024 for Best IT Project in Speech Analytics hosted by the Contact Center Hub . The award recognized the implementation of Xdroid’s Early Churn Prediction Model for an energy company, showcasing our combined commitment to driving innovation and results.

?? Case Study Highlight: Simplify Boosts Sales with Xdroid and Avoira

Simplify, the UK’s leading independent conveyancing group, partnered with Avoira and Xdroid to revolutionize customer conversations and improve sales conversions. By implementing Xdroid’s VoiceAnalytics, Simplify tailored conversational frameworks using AI-driven insights, resulting in:

• 8% increase in sales conversions within the first month.
• Enhanced customer engagement and clarity on services offered.
• Improved advisor performance, with scorecard averages reaching 73%.

This transformative project demonstrates how AI-powered solutions like Xdroid optimize processes, elevate customer experience, and drive business growth.

Read the full case study here to discover how Simplify achieved these outstanding results! ??

?? Xdroid Presented at Foro Iberoamericano InsurTech

On Tuesday, Xdroid had the honour of being one of only 25 companies selected to present at the prestigious Foro Iberoamericano InsurTech.

Dácil Borges, Xdroid's Global Director of Consultancy, represented us on this global stage, showcasing our award-winning solutions and sharing insights from some of our most impactful projects. The event highlighted Xdroid’s leadership in AI-driven interaction analytics and innovation in the customer experience space.

We’re proud to have been part of this exclusive event and look forward to building on the connections and ideas shared! ??

?? Strategize Now for Black Friday and Beyond

Black Friday isn’t just about handling the holiday rush—it’s an opportunity to gather insights that shape your 2025 strategy. With Xdroid’s AI solutions, you can optimize customer service, boost revenue, and support your agents effectively, all while ensuring compliance.

Contact us today to learn how Xdroid can help you unlock success this Black Friday and beyond!

Wishing you a profitable Black Friday and a strong start to 2025,

The Xdroid Team ???

?? Stay Tuned with Xdroid Xtras!

Don’t miss our next edition for more insights and strategies. Follow us on LinkedIn for the latest updates and industry trends to power your growth in 2025.