Write Off Customer Balances in D365 F&O

Write Off Customer Balances in D365 F&O

Writing of Bad debt is an important of AR.

Let's recap how we can achieve this in D365 F&O

Write Off Journal Setup

Setup a write Journal with journal type of daily journal.


????????? i.?????????????? Go to AR>setup>collection


??????? ii.?????????????? Select that Journal

????? iii.?????????????? Set up the default write off reason code.

????? iv.?????????????? setup the default writes off account.

???????? v.?????????????? Account can you create with name of “Bad debt expense”


If you want to separate sales tax, click yes.

You can write off complete balance from customer master data collect tab or Aging period definition.

To write off individual transaction click on customer account in aging snapshot and click to write off as shown above.


Click on write off.


After that the system will create a JV and you can post it

Description will be auto populating but you can change this also.



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Rana Faizan Mahmood

Functional Consultant Microsoft Dynamics 365 | MB-310 Certified | SAP B1 | Business Analyst | Tax Consultant | CA

3 个月

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