The Worst Nightmare of a Call Center Headphone
Headphones?? do dream!
And the good news is that they have sweet??dreams, while the bad news is that they get jump scares??through nightmares as well.
A call center headphone is the gate between a call center agent and a client that can either declare war or peace towards the relationship of a conversationally-engaged business rapport.
Ins and Outs of Call Centers
Before unveiling the dreams of a call center headphone, you may want to read our blog series about call centers.
Story of a Call Center Headphone
Now that you know that a call center headphone can be personified; let's see breakdown the typical day of a call center headphone.
Unplugged from Other Devices
Even thou, this is the most non-functional state of a call center headphone, whereas it is not connected or plugged to another device, this can be described as the favorite part of the day of a call center headphone.
All it does is chill??♂? on its designated desk.
领英推荐
With no contact to electricity, the professional call center headphone enjoys its tranquility!
The Ritual of Compressing a Pair of Ears
The daily tasks that a headphone carries out by covering a pair of ears, starts with the user plugging them into a certain device. Thereon, the call center headphones go through a pattern of emotions, due to some conversational agreements and disagreements between the agents and clients.
This part of the day is the busiest?? and the most restless, and noisy??? part of their day.
Once connected to another device, the call center headphone goes through a lifetime of interrogations, persuasions and a bunch of words that have not yet been invented to the dictionary.
'why', 'what', 'how' are some the common words that are being exchanged in these conversations while...
'sir', 'ma'am', 'can I have a five minutes of your precious time' are the most sincerely stated words in the whole conversation.
Bed time
After a long day of conversations with known and unknown people, the call center headphone either gets disconnected or stays idle while still being connected to the device.
This is the most hectic part of their day, because this is when they start dreaming!
So what are these dreams? Are they good or bad? Well, be it good or bad, let's see what types of dreams really give them jump scares!
The Jump Scaring Dreams of Call Center Headphones
Once, the headphones are on a deep sleep cycle, they start to dream; if they are good, good for them, but if they are bad or scary that would cause a problematic scenario for the headphone user as well as the call center headphone, let's extract some nightmares that call center headphones go through;
??Sound quality degradation - With passionate screaming of the agent, and some legit feedback from the client, the sound quality of a call center headphone can be stake.
??Unreasonable adjustments - Strapping tightly over a time span of multiple hours, the unfavorable positions can cause the call center headphone to wear away quickly.
??Hygiene concerns - Letting different agents use the same call center headphone can make its quality decompose, due to different muscle mass and swear secretion.
If asked, what would be the worst nightmare of a call center headphone, there can be a variety of answers that can be come up with; however, the worst of all its dreams can come from a user who doesn't know how to use it properly with poor communication skills.
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