IN A WORLD WHERE DATA IS EVERYTHING…

Data is the new petrol. Businesses that know how to manage it, analyze it, and utilize it are halfway towards success.

Data has been available to companies for years; however, not in the form or shape as we know it today. Technology and digitalization have played a key role on making it a game changer, pushing companies into reacting faster and more efficiently to their business results.

Not long ago, decisions taken by managers and directors, required a longer process. Although the principle remains the same (pull the data, organize it, clusterize it, analyze it and present it), thanks to automation, the process has become a lot faster, reliable and, if managed correctly, profitable for businesses.

Employee’s efforts should no longer be wasted on the ′paperwork′ but should be spent on identifying and understanding the opportunities and/or challenges in a particular area, as the data is available for them, in most cases, immediately.

In industries like the one of the BPO′s, the management of data is core when making the businesses not just profitable but sustainable over time. BPO′s are responsible for the generation of valuable relationships with customers; they are responsible for transferring each client′s value and vision flawlessly and they are responsible for the consumer′s feedback and what is done with it.

With the large volume of calls received in a single day, (Iterum has grown its capacity by 129% in the past 12 months) , the number of clients ( +92%) ,industries,?and employees (+110%) managing all the different sources of data?has become crucial for the decision making and optimizing efforts at all levels.

At Iterum, we believe in being a customer centric business; however, in a same measure we treat our employees, as we know that they are responsible for delivering exceptional service and, ultimately, experience.?That is why, the partners that we choose, should fit the business and our clients’ demands. The recent alliance with AmplifAI , is a clear example on how data and automation bring both sides of the table, closer to the same objective: Efficiency, adaptability, sustainability and profitability for both, the client and the internal operation.

“AmplifAI was founded with the goal of leveraging data to create a personalized environment that enables every employee to succeed”.

As mentioned by the AmplifAI team, their aim is to leverage:

“Flexible cloud-based technologies to proactively solve challenges like optimizing excellent customer experiences (CX) for their end clients”

Businesses, more than ever, have the responsibility for developing and implementing the best partners and most efficient tools and processes, which will grant their clients data driven′' results. Utilizing all of the available information, having, building and sharing dynamic and friendly dashboards that display all relevant information, measure KPI′s performance and with the addition of AI, help on learning and adapting results through automation processes.

Making assertive decisions in a world where time is money, real time data is the biggest asset for decision makers, that’s why at Iterum, we are proud to be working with partners such as AmplifAI, ?that help us accomplishing and exceeding at our business and clients expectations.?x|