World of Chatbots with Business Automation:

Author Name- Harsh Gupta

Email id- [email protected]

Problem Statement-

A Chatbot Orchestrator for Provisioning, Change Management & Alert Remediation to Efficiently Streamline Existing Business Processes.

Executive Summary-

A large number of the interface over conventional user interface elicit information and experience high volume usage of Apps used as Chatbots in Business Automation. The product is to customize interfaces that are turning to the power of AI and chatbots to provide efficient streamlined services to their customers. The product is to converting existing UI to chatbot based UI automatically for high volume usage of apps and the services provided are more efficient by gathering information, verifying account data and triaging before connecting customers to help. To acknowledge all UI can’t be converted automatically because it requires context chatbot. These chatbots often use Natural Language Processing (NLP) to understand what the customers asking for and search the existing self-services article to surface them for the customer.[1] 

The potential customers that can use chatbots are Ecommerce and Marketing, Customer services, Hospitality and Travel, HR and Recruiting, To Book a Flight, To help you pick an Outfit, To Book GIG Tickets, As a Personal Stylist, To Order Food, To Understand Emotions, As a doctor, As a Teacher, As an Accountant, As a Partner, etc are some operation that also includes human resources, for customer-facing apps, and some stages of customer services to design a bot.[2] The stakeholders to design a successful chatbot is the result of the joint efforts of:

• Business and Marketing - Setting the Goals
• IT and R&D - Technical Implementation
• UI/UX and Creative - Design Implementation

Market Potentials for the chatbots used are:

• Rising Utilization of Mobile and Website Applications
• Cloud to be the Fastest Growing 
• The Asia Pacific to Witness the Highest Growth
• Basic Key Development for Chatbot Market

-> Amazon Web Services (AWS)

-> Google Assistant

As this chatbot Increases Collaboration among teams, More effective communication, Automate mundane work activities, Quick service information, Hassle-free meeting arrangements, Better project management for making chatbot more innovative, feasible, productive.

As the idea is scalable for the business requirement and operational realities that are constantly changing, and it can be difficult to predict the number of users you bot may have at one time. That’s why we need a chatbot platform that automatically scales up in response to high demand, and scales down in response to reduce usage rates. This allows you to optimize your both infrastructure and remain agile. And agility, after all, keeps enterprise one step ahead of the competition.

Why Chatbot for Bussiness-

1. Support availability anytime
2. Managing possibilities
3. Low maintenance costs
4. Higher engagement and sales
5. Times Higher CTR

Messengers Ad + chatbot = cheapest and most efficient combination

Bullets Point-

1. The chatbot sector in 2019 will see a growing disinterest in gadgets bots that will be able to solve real-time problems that evolve in intelligence, functionality, and relevance in order to better serve the daily needs of individuals. 
2. It’s awesome for a chatbot to have certain characteristics and quirks, but in the end, it needs to serve the best interest of your company.
3. To bring your chatbot to “life”, you need to think about the tone of voice, the semantic the chatbot will use, the daily interaction, who is your user, having different ways of saying things, how to adapt to each individual’s needs and so forth. 
4. With a conversational interface, it is important to keep the brand image consistent, whether that’ll be the tone of voice or the way the chatbot responds to requests.
5. Chatbots are developed to complete interface, solve the problem and simplify procedures. It is thus highly inadvisable to make your chatbot human-like.

PoC Framework-

Market Analysis-

Financial( Sales, ops, funding, growth projections)-

The chatbot technology attractive to customer interaction intensive industries like Financial services in the automated, together with the ability to escalate to a human agent in complex situations. Well, customer onboarding is the obvious use of chatbots in financial growth and services.

Risk Management and Mitigation-

• Self-assessment of current risk management maturity.
• Self-assessment of risk management effectiveness.
• Benchmarking your organization’s risk management maturity with other companies in the industry/country.
• Determine gaps and potential weaknesses in risk management.
• Develop a road map to optimize risk management and integrate into decision making and key business processes.

References-

[1]-https://www.bigcommerce.com/blog/chatbots/#chatbots-now-and-in-our-future

[2]-https://www.techworld.com/picture-gallery/apps-wearables/best-uses-of-chatbots-in-business-in-uk-3641500/