Working with words

We talk a lot about actively listening. How do you identify the difference between active and passive listening? It is about the response you give to someone you are in dialogue with, someone who is speaking to you, whom you are, in an ideal scenario paying attention to. By making note of non-verbal cues: eye-contact, gestures, noticing shifts in seating and posture even. A number of audio cues: tone of voice, pace, breathing... numerous things way beyond the actual content of the words said. Listening should be an act not only enabling the opportunity to provide feedback, but to acknowledge and feed forward in a unique way, thus ensuring connection between speaker and listener by remaining very much in the present, yet in a future-oriented way. Remaining connected through the ebb and flow of words. Not an easy feat.

Professionals who learn coaching skills, will master, among many others, the art of active listening, which can be transferred and put to excellent use in teaching, training and also in leadership roles in education. Naturally communicating in any workplace depends on understanding and responding to each other – no skipping steps there.

Working with words as a language and communication coach means that you work with the input the learner brings to the process, utilising the context of the learning environment, wheras in many other professions in language education there is mixed input primarily directed towards the learner. And this is what makes language coaching - or any coaching for that matter - different, as it works solely with words formulated by the learner, the client in the coaching process.

?And all this is possible through mastery of active listening. Listen more, listen better, listen with the intent to understand and support.

?Learn about active listening and other skills to master with ILCA

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