Workflow Automation

Optimize your processes while accelerating productivity with workflow automation. The aim of any business is to enhance sales and profitability. However, during business operations, certain activities like order processing, customer support, or service provisioning may require performing repetitive tasks, resulting in delayed optimal workflows.

Workflow automation involves the use of pre-determined criteria to automate tasks or processes within a workflow. It is a technique that allows for the autonomous flow of tasks, documents, and information across work-related activities in accordance with established business rules. Once implemented, this automation would become a routine and straightforward operation that enhances overall productivity.

Benefits of Workflow Automation:

• Increases efficiency with reduced manual intervention.
• Saves costs that are associated with manual labor and errors.
• Improves consistency and accuracy across various business processes.
• Promotes collaboration by defining multiple tasks and roles to the team in specific processes.
• Reduces the time required to complete tasks for faster TAT and greater customer satisfaction.
• Enhanced process visibility with easy tracking of performance and areas of improvement.

How to Build an Automated Workflow:

Identify Repetitive Tasks: To automate workflow, prioritize processes and categorize them into those that can be fully automated and those that require human intervention.

Map the Workflow: Document a flowchart based on set priorities and use standard symbols and terminology to ensure everyone understands it. Visualizing each workflow step can help get valuable feedback from teams.

Select the Right Tool & Deploy: Select automation software or tool that provides user-friendly workflow editor with simplified drag-and-drop features to add and organize tasks for different business-specific needs.

Test the Automation: Thoroughly test the automated workflow to ensure it functions as intended and integrates seamlessly with other systems.

Train the Team: To avoid workforce resistance, provide adequate training on the new automated system and incorporate feedback during decision-making.

Define & Measure Periodic KPIs: Use workflow analysis of automation tools to continuously analyze performance and workforce feedback to improve productivity.

Suneratech , as a leading provider of digital transformation & automation solutions, we specialize in workflow automation and have a team of experts to cater to your needs. Reach us to see how we can help streamline your business processes and improve efficiency.

Talk to an expert: https://www.suneratech.com/contact-suneratech/