WordPress Website Troubleshooting FAQs

Even when you follow a strict maintenance schedule, websites are bound to need tweaks from time to time. So troubleshooting without any coding knowledge can be difficult for website and store owners.

Here is a list of WordPress Website Troubleshooting FAQs:

1. The website isn’t loading what I can do?

There’s a good chance your server is down, or your website has an error that is not allowing it to display. Unfortunately, if it is an issue with the website, some hosting providers will ask you to call your web developer because they just host the website.

If you are not a web developer, there are a few things you can do to narrow down the issue.

a. Check to see if it not the host or the website. You can visit https://downforeveryoneorjustme.com/

If your site is down for you, it is most likely an issue with your ISP (Internet Service Provider), which is your connection to the internet.

b. Check to see if you can get to the backend of your website.

If you can get to your WordPress dashboard, then there is most likely an issue with your website vs. the host.

c. If you do have access to the backend, you start a trial by elimination and do the following:

• If you have a caching tool (check your plugin directory). Purge the cache to see if it is a caching issue.
• Disable your plugins one by one and test the homepage to see if one of your plugins is throwing an error.
• Disable your theme by selecting the default WordPress theme to see if it is a theme error.

If none of these have helped you identify the issue, then you need to do some more advance items which may involve getting your host or developer.

• Turn on the WordPress debug mode. This feature lets you see errors directly on each page, which can help you pinpoint the underlying cause of the website being down.
• Raise the memory limit of your php.ini — https://wordpress.org/support/article/editing-wp-config-php/#configure-error-logging.
• Check the permissions of the files and folders — https://wordpress.org/support/article/changing-file-permissions/.

For additional support and help for your WordPress website, see this post: WordPress Support & Maintenance: Where to Find the Best Help

2. My website is taking forever to load. What can I do?

Your host probably lacks resources at the moment. There are two ways to go about this:

• Directly contact your hosting provider. The best practice is using this tool to see why the site is slow.
• If the issue is specifically a page you created recently, it may not be fully optimized yet. Contact your Tech Support person.

3. A website element won’t work correctly. How do I fix?

You may have compatibility issues between plugins and the version of WordPress you’re currently running. (Backup site ALWAYS) Update the plugins first, and if the problem persists, email your Tech Support contact.

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