Women in Finance Charter & Capital One UK
I’m incredibly proud to announce Capital One UK has become a signatory to the HM Treasury Women in Finance Charter.
This Charter challenges firms across financial services to commit to implementing key actions to improve gender diversity. Capital One UK is proud of what we have already achieved in gender diversity in our senior team and we are excited and hopeful of raising our bar even higher.
Earlier this month, people from all backgrounds championed the cause for greater opportunities for women in the workplace on International Women’s Day. Seeing that, and especially since stepping into my new role as UK CEO for Capital One, I've appreciated the strong gender diversity we have across our senior leadership team. With a more diverse group, we’re able to harness the power of diversity of ideas and experiences in our conversations and problem solving.
Our pursuit to build even greater gender diversity includes fostering a diverse and inclusive environment. That sentiment has been at the core of our values as we have always sought to create an environment where we can be open, authentic and value both the diversity of ideas and people. Those are some of the qualities that I’ve always thought make Capital One a great place to work. That said, in signing the Charter, we’re committing to do more.
We will set internal targets for gender diversity in senior management, and we will publish our progress annually against these targets on our website.
This is not just a one-time action – by signing up to this charter, we are advocating our long-term support to diversity and inclusion in the workplace.
Amy
Health and Wellness Coach, Support Worker and Trustee
5 年I just wanted to acknowledge the brilliant customer service I got from one of your employees in the complaints department this evening. I have spent all day ringing numerous large companies to inform them of the devestating situation I have found myself in lately. While all of the companies were sympathetic to my situation, I did feel that Darren Carlile went above and beyond good customer service. He offered really practical advice and made me aware that you do have thew support there as, when or if I need it. I have spent all day feeling like a victim because of the way I was spoken to, and how I was treated by these other companies. ?I was very low when I got round to calling you. Darren Carlile was very different. His tone of voice, his attitude and everything made me feel like he was treating me as a normal human being who had just been having a difficult time right now. To finish a very long and difficult day of these phone calls, I finished at 6.40pm on a Friday night feeling a lot calmer, less anxious and more relaxed than I thought I could have been an hour before when I first dialled the number to ring Capital One. When most employees of larger companies these days clearly do not have any passion for their job, or concern for its companies employees, (although this is most employees of any size company these days in my experience) , it is a breath of fresh air to reach someone like Darren. He emits a genuine passion for his work, genuine empathy for clients- and is very knowledgeable in terms of your industries legislation. It is employees like him that make a company. I thought I would spend this Friday evening feeling lonely, anxious and very low. However his genuine compassion towards me, and sending me the information to access support should I require it, has left me feeling a lot calmer, more human and less disconnected from the world. His small act of kindness and real honesty in his personality and actions have had a more profound effect to me this weekend (and by default to my two young disabled children who now have a much calmer mum tonight) than I think he could imagine it did. So thank you I would like to you to acknowledge Darren and give him credit for his good work for your company. He is an absolute asset and people like him make you, as a brand, lose some of that corporate cold image because you show a softer, more compassionate and a more likeable brand. Because you treat clients well, you want to look after them, and you don't just see them as walking money