Without Customer Success, Kiss Your SaaS Goodbye

With software-as-a-service (SaaS) technology, there are no long contracts or lock-ins that happen with client server software solutions. There is no hardware to set up and the implementation time frame is extremely rapid. Those are incredible positives for any business subscribing to a SaaS product. However, while fast implementation is great for customers to get up and running with a software-as-a-service company like Procore, it also means customers can leave just as quickly for other enterprise SaaS solutions if the company feels there is a superior value with someone else in the marketplace. That’s the inherent problem with SaaS. And that’s where the rubber meets the road for Procore.............(Read More)