Wipro Pharmacovigilance jobs - Drug safety Associate - pune

Wipro pharmacovigilance job openings Drug Safety Associate

Location;?Pune, India

Wipro Limited is a multinational corporation that provides a variety of services, including information technology, consulting, and business process services. Wipro Life Sciences is a division of Wipro Limited that provides a range of services and solutions to the life sciences industry, including research and development, clinical trials, and regulatory compliance. They also provide software solutions for laboratory informatics and data management, as well as consulting services in areas such as supply chain management and digital transformation.

Job Description

Reviewing the published reports/biomedical literature to ascertain if they contain individual case reports and Non-individual case reports.

Applying regulatory and internal guidance to determine if the article meets the definition of a valid case report and Non- individual case reports.

Write accurate and concise summaries that capture the key elements from these published reports

Ensure consistent coding of medical history, drugs, and adverse event terms

Evaluation of Serious Adverse Events to ensure accurate processing of source documents with emphasis on quality and timeliness

Creating summary content in a range of formats (narrative summaries, structured database inputs, electronic formats for regulatory filing) to support the drug safety reporting and information requirements of pharma industry client

Qualifications: M.Pharm / B.Pharma / BAMS / BHMS / PhD./ Pharm D / BDS

SKILLS;

1. Sound knowledge of regulatory guidelines related to the PV domain
2. Narrative Writing
3. MedDRA Coding
4. Familiarity with pharmacological concepts
5. Command of verbal and written communication skills
6. Team Player

Role Purpose; The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.

Do

1. Support process by managing transactions as per required quality standards
2. Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
3. Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
4. Update on availability in the RAVE system to ensure productivity of the process
5. Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions
6. Follow standard processes and procedures to resolve all client queries
7. Resolve client queries as per the SLAs defined in theconthe thects and maintain internal knowledge bases, resourcresources and antifreezeuestions to aid in and provide effective problem resolution to clients
8. IdentifyIdentifyingrn applearningate product details to facilifacilitate bettert interaction and troubleshooting
9. Document and analyze call logs to spot the most othe ccurrinthe g trends to prevent future problems
10. Maintain and update self-help documents for customers to speedup resolution time
11. Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
12. Ensure all product information and disclosures are given to clients before and after the call/email requests
13. Avoids legal challenges by complying with service agreements
14. Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
15. Provide product support and resolution to clients by performing question diagnosis while guiding users through step-by-step solutions

Lists the competencies required to perform this role effectively:

Functional Competencies/ Skill; Process Knowledge – Knowledge of the assigned process, tools and systems – Foundation to Competent

Competency Levels

Foundation; Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.

Competent; Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations as well.

Expert; Applies the competency in all situations and is serves as a guide to others as well.

Master; coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognizedwithin the entire organization.

Performance Parameter

Process; No. of cases resolved per day, compliance to process and qualitystandards, meeting process level SLAs, Pulse score, Customer feedback

Self- Management; Productivity, efficiency, absenteeism, Training Hours, No oftechnical training completed

Pharmacovigilance &DrugSafety(Med Device

WIPRO Drug safety associate APPLY HERE

Wipro Pharmacovigilance is a division of Wipro Limited that provides services related to the monitoring, detection, and prevention of adverse effects of drugs. These services can include post-marketing surveillance of drugs, clinical trial monitoring, and risk management. Additionally, Wipro Pharmacovigilance may provide services such as literature review, case processing and reporting, signal detection, and aggregate report writing. They also offer technology solutions for pharmacovigilance, such as software for case processing, safety database management, and signal detection

Wipro Pharmacovigilance jobs - Drug Safety Associate - Pune