Winning Body Language for Sales Professionals - Book Review

By: Mark Bowden

FIRST IMPRESSIONS:

Mark Bowden emphasizes the immediate impact of non-verbal communication on building trust during a sales process. The primitive nature of interpreting body language influences how we are perceived, with the default often being in the "ignore" category. The key is using the Truth Plane, a specific area around the navel, to project openness and friendliness, creating an environment for trust to flourish.

THE TRUTH PLANE:

?Bowden introduces the Truth Plane as a postural technique to convey non-confrontation and openness. Gesturing in this area not only signals trustworthiness but also induces a sense of calm and balance. By exposing the body's vulnerable area, salespeople can communicate they are open and friendly, fostering engagement and dialogue with potential customers.

THE DOOR PLANE:

?Exploring another postural plane, Bowden introduces the Door Plane. Balancing in this plane signifies being physically and mentally available for guiding the client toward a sale. The key is interpreting the client's frame and adjusting one's own alignment accordingly, whether it's being dynamic, neutral, or mirroring the client's stance.

TERRITORIAL ADVANTAGES:?

Bowden delves into the importance of understanding and respecting the customer's territory. Maintaining spatial intimacy, avoiding physical barriers, and adjusting spatial orientation are crucial for making a positive impact. Crossing boundaries can lead to discomfort and hinder effective communication.

GIVING THE UPPER HAND:

?Bowden suggests that a handshake can instantly influence status dynamics. Giving the "upper hand" in a handshake, aligning wrists slightly off the vertical, can create a physical advantage. This technique can unconsciously position the other party as more passive, influencing their engagement and receptiveness.

INSIDE THE ENEMY TENT:

When entering unfamiliar territories or dealing with diverse groups, Bowden advises observing and accepting the existing status and rituals. Staying centered in the Door Plane and Truth Plane, mirroring behaviors, and avoiding judgmental attitudes are crucial for building rapport and navigating cultural differences.

DRESS CODE:

?Bowden provides insights into fitting in with a group's dress code, recommending the "mirror + one" approach. Observing the tribe's attire and adjusting one's wardrobe accordingly helps create a sense of belonging. Dressing within one style notch of the tribe maintains cognitive ease and shows acceptance of their environment.

CONCLUSION:

?Mark Bowden's lessons on body language in sales underscore the profound impact of non-verbal communication on trust and engagement. From the Truth Plane to the Door Plane, understanding and applying these techniques empower sales professionals to navigate diverse situations, build rapport, and convey authenticity. Mastering body language isn't just about what you say; it's about how you make others feel, fostering connections that go beyond words in the world of sales.