WiCX Monthly Newsletter: January 2024

Ready to make 2024 the most audacious year yet? ??

With even more woman power, a fire in our bellies, and having recharged our batteries over the Christmas break, this year you can expect even more exciting events as we explore the intersections of CX, brand, marketing, and tech to name but a few, provocative discourse as we debate CX topics, and of course, more audacity as we continue our mission to amplify the voices of women working in CX and technology – ensuring they’re at the centre of the conversations shaping our industry! ??

So, whether you’re easing into 2024, or you’ve already pencilled down those all-important New Year’s goals and resolutions, find inspiration, support, and accountability to make your audacious dreams a reality…

With an exclusive offer just for our readers, to see what’s coming up inside the community in January (including an event sure-fire to set you up for success!), and start your free trial today, just scroll down. ??

With the support of our global community, where could you be in 12 months time? ??

As always, we’re also:

?? Sharing our latest community news and updates

? Recapping content that you might have missed

What's coming up inside the paid community ??

Set yourself up for success in 2024...

?? Wednesday, 10th of January

Workshops: ‘Charting Your Path to Growth in 2024: Vision Board & Goal Setting Workshop’, with ??Natalia Cerezo Martin (AM & PM session available)

?? Thursday, 18th of January

Community Co-Design sessions for Arabia & Asia Pacific , Europe & Africa , UK & Ireland , the Americas

?? Thursday, 25th of January

Case Study: ‘Experience Management: Creating Value, Financial Impact & ROI’ , with Diane Magers

Exclusive offer ??

We mentioned an exclusive offer just for you! Well, here goes…

As a valued reader and subscriber, we’re giving you the opportunity to sample our live events (yes, including Natalia’s incredible workshops happening on Wednesday!), explore our private community platform, and start making new connections to bolster your career before you part with a penny!

So, to learn more about membership and start your free 7-day trial now, just click here.

… and if WiCX isn’t quite right for you, you’re free to cancel right away!

WiCX Predicts

Our Customer Experience predictions for 2024...

Amplifying the voices of women in CX and technology (and featuring some of our awesome allies too!), with the turn of a new year, we’re sharing our community members’ predictions on what we can, should, or hope to see more of in 2024. ??

Will AI continue to dominate? If so, will it be for better or for worse? Amid the noise and confusion, will organisations instead adopt a human-centred approach, focusing on empathy, understanding, and emotional intelligence as key differentiators? And as we seek to deliver tangible value to customers, employees, and the business, will cross-functional collaboration become the key to ensuring our seat at the boardroom table? ??

With a diverse range of viewpoints from women and allies all around the world, to see what they had to say, read the full article now.

(Featuring contributions from Ksenia Levina , Clare White CXAD (dip) , Leonora Gouveia , Kathryn Simons-Porter , Ian Golding , Hannah Cornaby , Rajat Chawla , Sirte Pihlaja, CCXP , Sandra Thompson , Lara Khouri , Carolyne Gathuru , Olga Potaptseva, CCXP, CCX , Diane Magers , Vicky Hampson , Leonie Williams ?? , and Susannah Simmons )

The Inspiring Women in CX Podcast

Series 7 has landed...

As well as explaining why brushing up on our business acumen is key if we’re to influence the agenda, in episode #701, Sandra Thompson , Founder of Ei Evolution, details all about her “highly sensory” employee experience workshop and how, through a game of bean roulette, she served up a stark reminder to us all about the taste we leave in customers/employees’ mouths. Listen to the episode now.

With some “cheeky” questions for former CEO of the CXPA, Diane Magers , in episode #702, Clare and Diane debate the metrification of CX, the mindset, skills and capabilities we need as CX leaders to succeed not just today but in the next generation, and how we can create clear business value in the here and now, ensuring, that like marketing and sales, our jobs are safe. Listen to the episode now.

Join the movement

Unveiling our future vision at last year’s Global Gathering Conference, whilst we’re maintaining our mission to amplify the voices of women in CX and tech, we’re broadening our scope and becoming something much bigger… The movement for human-centred business. ??

… and with this next iteration comes even more exciting events, content and conversations that you won’t find anywhere else, and learning and education to equip you for the road ahead!

So, if you’re ready to disrupt the status quo and make 2024 a year of unprecedented growth, start your 7-day free trial today!

Well, that's all for now!

Lots of love,

Clare & team WiCX x