Why Your Confidence Can Make or Break a Call

Your confidence can make or break a call—it’s that important. The way you communicate, the energy you bring, and the impression you leave all hinge on how confident you feel and sound.

But the good news is, you can control your confidence and use it to your advantage.

Start by preparing your mindset. Positive self-talk can transform the way you approach a call. Before you make the call, remind yourself of your skills, your achievements, and why you’re the right person for this conversation.?

Confidence begins in your mind, and when you believe in yourself, it shines through in your voice.

A strong opening line is another crucial element. How you start the call can set the tone for everything that follows. A confident opener grabs the listener’s attention and instantly boosts your own self-assurance.?

Practise it until it feels natural and use it to lead the conversation with authority.

What does confident communication sound like? It’s clear, direct, and engaging. It’s about knowing your worth and communicating that effectively.?

When you speak with confidence, you’re more likely to engage your contact and steer the conversation in the direction you want it to go.

But it’s not just about how you feel—confidence affects how your contact perceives you. When you project confidence, you’re seen as competent, reliable, and worth taking seriously.?

This perception can significantly influence the decision-making process. They’re more likely to listen, consider your proposals, and see you as a valuable connection.

To boost your confidence, take a few moments before the call to centre yourself.?

Practise positive self-talk, visualise success, and rehearse your opening line. Preparation plays a big role too, so make sure you know your stuff. The more prepared you are, the more confident you’ll feel.

Finally, remember that confidence isn’t about being perfect,—it’s about being authentic and self-assured.?

Even if the conversation doesn’t go exactly as planned, your confidence will help you navigate any challenges that come your way.

So, next time you’re about to make an important call, focus on building your confidence. It’s not just about feeling good—it’s about making a strong impression and opening doors to new opportunities.?

When you believe in yourself, others will too. Now, go make that call with confidence and watch what happens!

It would be great to meet you, so if you want to use this opportunity to ask me anything, discuss issues raised in this article or just fancy a catch up do visit my calendar link here. https://calendly.com/audreyletschat/virtual-chat

Alternatively feel free to email me: [email protected]

Client Testimonials

Laura Rhodes – Former Operations Manager – Maximus?

I came across Audrey through my work on the Restart contract as she had come highly recommended by a number of people in the industry. I was looking for someone to deliver some phone sales training and got in touch with Audrey to see if she could help.

From the get-go Audrey was welcoming, enthusiastic and there was no doubt in my mind she could deliver exactly what I needed. I booked for Audrey to deliver the training to all of my staff and the feedback from them was fantastic.

I was lucky enough to get a glimpse into one of the sessions and the atmosphere was buzzing. I have since recommended Audrey to a number of other people and will continue to do so. A true professional in her field and a great person to work with.

Debbie Lee – Employer Engagement Manager – Heart of Yorkshire Education Group.

Audrey has recently carried out training for our employer engagement teams with huge success. The course was tailored to our exacting needs and relevant at every turn.?

The course content was exactly what we were looking for in terms of 'selling' our products and services and covered everything from the basic soft skills to overcoming objections and getting past the gatekeepers on the telephone.

For anybody in a sales role, I would highly recommend this course to add some fantastic techniques to your skill set and tool box.

Audrey is accommodating and attentive and her vast knowledge in this field will add value to your team, I guarantee!

Lynne Wells - Regional & Hospitality Sales Director at Bunzl UK and Ireland

Audrey was recommended to us for internal sales team training by one of our sister operating companies. The training package that Audrey pulled together for the team was 2nd to none.

Our team were quite nervous of the training, particularly around the role play elements, but their post training feedback was brilliant - with the role play elements being the highlight for all!

The quality of the teams outbound and inbound calls since they completed the course has improved drastically, with some real clear steps identified, but also a real focus on gap filling and upselling. Highly recommended!