Why you hate a 'bad' customer ?
Ramesh Kumar
Here to expose fake influencers and educate vulnerable people. Some one called me Influslayer! Fighting plagiarism. Believer of 'Nothing is impossible'. What I express here is personal & nothing to do with my Company.
Customer is a Customer. There is nothing called 'bad' customer. You may have some customers who agree to what you suggest. Some customers recommend their views politely and request you to take care. And you do it. Then comes a customer who wants everything done to their requirement. period. And you may tend to brand him as 'bad' customer. More often a demanding customer is considered 'bad' customer !
It is basically your comfort zone, that defines 'customer' . You are very comfortable in executing in your way. Any changes and challenges may upset you. But, from customer angle, he needs to get what he wants !
Yes, finally, we always give what customer wants.
And many times, you learn a lot from 'bad' customer. You are stretched out of your comfort zone and are forced to look into something new to deliver for this client. In this process, you learn more and may be able to suggest this as a 'value add' to other customers by making it as a new feature !
Every step you take to satisfy your customer helps you in the end.
Keep your eyes and ears open. Have an Open Mind. Take up the challenges!
Image source :
https://identity-mag.com/wp-content/uploads/2015/09/bad-customer-service.png
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9 年Ramesh, 'bad' is bad and context decide everything. so defining customers as 'bad' is ok, as long as you know you are still able to full fill what he wants with in your comfort zone and contract terms. I know few customers wants us to hack and they call it ethical, and few asks for things, what are outside of contract by being too slippery. >ut, from customer angle, he needs to get what he wants ! Ramesh, tell me how many customers, including when we are customers, know what they want.. so leaving every thing to customer, i.e he is expected to know everything itself means, we are giving way for Indian style services business, where we just sell bodies and time and not right results.. I wish we all get-out of that service attitude.. to make money from non-sense slavery and sweat:).. Professional way can be at least 100x valuable, if we are able to see the scope of services, when we stick to professional basics. I think customers know only limited.. however he may appropriately look for direct results to his business.. based on this professionals need, we need to communicate what we can offer best week on week, else choice is the weapon on both sides >Yes, finally, we always give what customer wants. How many customers, these days are on their own words.. I remember a business context, where customer, wanted some scope as milestone where everything was decide (budget, timelines expect working style: which we said, we can't compromise there, let provider decide).. once things started to move right and customer clearly saw it as de risked.. his priority on that was zero.. and more so he wanted to push more.. See Customers and Providers as single 'Humans'. Don't bring in any business greed...
Founder - NammNilam | Realtor/Proptech | IIM-K Certified Product Manager | Software Engineer
9 年Hi Ramesh Kumar there is nothing to worry. I am just curious to know what could be the reason behind such statements :) Then we can conclude whether to teach or learn.
Founder - NammNilam | Realtor/Proptech | IIM-K Certified Product Manager | Software Engineer
9 年Hello Ramesh C Manghirmalani, can you please help me understand your statement with some substantial evidences.
VP at Technology Company
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