Why WhatsApp Is A “Must-Have” For E-Commerce Order Management – Find Out

Hello,

??For e-commerce retailers, creating a great delivery experience for shoppers is a critical need today. Customers now demand proactive updates from brands on all things related to delivery – right from order confirmation to delivery timelines – and want to easily contact brands in case of last-minute requests. Savvy retailers realize that to retain such customers, the age-old reliance on emails and phone calls has to make way for two-way, messaging channels like WhatsApp that are easy to integrate with existing systems and also very popular.

Using WhatsApp, retailers can:?

???Automatically share exact status of the order as it moves from processing to shipping

?? Share updates related to date and time of delivery, tracking ID, contact of delivery person?

?? Share live location of the delivery person

??Notify customers in case of unforeseen delays??

??Enable shoppers to easily reschedule or cancel orders, edit addresses, or request returns??

?? Process hundreds of requests per second, sending and receiving locations, video, and images in real time

So what are you waiting for? Get WhatsApp powered by edna today and start offering a world-class delivery experience!