Why we should go beyond reality
Hans Elstner
CEO @ rooom AG | LinkedIn Top VR/AR Voice, Enterprise Metaverse Solutions: 3D/XR for Sales & Marketing, Collaboration, Education & Events | All-in-One Platform for 3D, Augmented Reality and Virtual Reality
Nowadays, almost every website is white and differs only in the logo at the top. They are fully optimized, mobile compatible, etc. Even the homepage of OMR, one of the largest knowledge and inspiration platforms for the digital and marketing scene in Europe, is kept plain and white.?
But then, where is the essence, where is the identity? Is it just the images and a contrasting color? Somehow we have to stand out from the competition. And at the same time we have to watch the budget. - These are things I keep hearing from customers. Let's take a look at how this can be possible and five reasons why to go beyond reality.?
Increasing sales and customer engagement?
EXPERIENCE is the big topic everywhere in marketing right now. It's about the customer journey, it's about the whole experience with the brand. And this is where 3D elements are a key success factor. The 3D technology that rooom.com - your virtual experience platform also works with is designed to be used and integrated on websites. Embedding a virtual space, for example, can have a great impact. Not only increasing revenue, but also customer engagement through interaction. You can use exciting and interactive 3D content to influence how often users return to a website and how long they stay. In today's digital landscape, customer engagement and data insights are becoming increasingly challenging due to restrictions like those from GDPR and cookie policies. On traditional websites, businesses often lose visibility into customer behaviors, limiting their ability to understand who is visiting and interacting with their online presence. However, in a 3D virtual environment, we gain that visibility back. Imagine being able to see who is "walking" through your virtual store, represented as avatars. This isn't just anonymous traffic data—it's a more personalized and engaging interaction, much like observing customers in a physical store. You can see their behaviors in real-time, enhancing your ability to tailor experiences and build relationships.?
Reaching new target groups?
Another essential aspect is the target group. By creating tailored virtual experiences, businesses can attract and engage different generations and cultural groups that might not be as easily reached through traditional channels. If you want to reach young people, you should keep your finger on the pulse. Even if it is not the most solvent customer segment, it is still worth investing in the future. Digital natives are the customers of tomorrow. Gamification and game-based elements can help to appeal to younger customers in an early stage and retain them in the long term.?
Enhancing employee engagement and skills?
In the traditional work environment, remote collaboration can feel isolating, and training is often limited by physical constraints. However, by stepping into immersive 3D environments, we can create interactive experiences that go far beyond what’s possible in the real world. Instead of passive, screen-based training sessions, imagine employees participating in fully interactive scenarios in virtual environments. These simulations allow for hands-on practice in a safe and controlled setting, leading to deeper learning and better retention of skills. The metaverse transforms virtual meetings from monotonous video calls into dynamic, avatar-driven experiences. By navigating shared virtual spaces, employees can collaborate more effectively, engaging with content and with each other in ways that feel much more natural and spontaneous. This enhanced interaction fosters creativity and problem-solving. The greater sense of presence, coupled with the ability to interact with 3D models, complex data sets, or immersive presentations, takes collaboration to a whole new level.?
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Reducing costs?
By leveraging extended reality and 3D platforms, businesses can streamline operations and minimize unnecessary expenses. Returns are a costly challenge for e-commerce. However, with 3D visualization and augmented reality, customers can virtually try out products before purchasing. Whether it’s furniture, clothing, or electronics, shoppers can make more informed decisions, reducing the likelihood of returns. This not only cuts costs but also enhances customer satisfaction and benefits the environment. Virtual environments also offer innovative ways to reduce customer service expenses. Instead of sending a technician to fix a simple problem, companies can provide remote troubleshooting via virtual assistants or AI-powered avatars. Customers can receive step-by-step guidance in a fully immersive 3D space, which can resolve issues more quickly and at a lower cost.?
Improving information transfer?
When explaining complex ideas or data, a picture is worth a thousand words—and a 3D visualization can be worth even more. Whether it’s a product prototype, architectural design, or scientific model, 3D visualizations allow users to explore and understand information in ways that are not possible in a 2D format. This improves comprehension and reduces the chances of miscommunication. Imagine a virtual space where employees, customers, or partners can access all the information they need. These interactive hubs, complete with AI-powered avatars, can provide real-time assistance, answer questions, and guide users through complex processes. This ensures that critical information is not only available but easily accessible in a format that’s engaging and intuitive.?
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Our goal: leading the future of commerce, work, marketing and beyond?
As we continue to blur the lines between the physical and virtual worlds, we’re not just creating new spaces—we’re expanding what’s possible. Going beyond reality isn’t just a technological trend; it’s a strategic move toward a more efficient, connected, and innovative future. What's critical, though, is ensuring that this experience is accessible and seamless. That's why web-based solutions are the key to unlocking the full potential of these technologies. Just like we access applications and services through the web today, immersive experiences should be no different. Whether it's on a smartphone, tablet, desktop, or VR headset, a browser-based approach ensures that users can easily engage with your 3D environment without the need for complex installations or specialized hardware.?
This flexibility is the future of customer interaction—creating experiences that are not only immersive but also universally accessible. By embracing immersive technologies, we’re positioning ourselves to unlock new levels of creativity, productivity, and collaboration. The time to go beyond reality is now. Reach out to me or the rooom team and we can help you to get started.?
I will share this for my network !!
Hans, I was once testing the rooom.com - Enterprise Metaverse Solutions experience in a demo and I was really impressed about the experience and performance of it. This could be a real differentiator between good and great customer experience and emotional shopping experience. ????