Why We Need to Stop Saying, “How Are You?”
Jen Fisher
The Wellbeing Team | Chief Wellbeing Officer | Bestselling Author ?? | TEDx/Speaker ?? | The WorkWell Podcast ? ?? | Wellbeing Intelligence | Human Sustainability ??
Toss out your go-to greeting and try these questions instead.
A few weeks ago, I shared this illustration on social media. It generated an incredible (and refreshing—thank you!) response, and that led me to want to dive deeper.
Our culture has programmed us to always ask, “how are you?” when we see, or talk to, someone. It sounds like a question—and it typically it elicits an answer, albeit a generic “I’m ok.” Or, more recently I’ve heard a lot of “I am good—I mean given the circumstances.”
But another perspective is that “how are you?” has become so reflexive in our culture that it’s more of a greeting than a true dialogue.
So, at a time in our world where truly checking in with someone is so important, how can we dig deeper with people and encourage an authentic conversation instead of the usual “I’m ok”?
First, we need to change the question. Make a point to go beyond cliché questions and the 6 o’clock news update—weather, sports, traffic, etc.
Second, ask follow-up questions. In fact, research shows that people who ask more questions are better liked, and considered more responsive, by the person they’re conversing with.
Need some thought starters? Here are ways to engage with others that go beyond “how are you?”
- How have you been sleeping?
- What color is your heart today? Why?
- What story are you telling yourself today?
- How can I support you?
- What thoughts have been circling in your brain?
- What are your top 3 feelings today?
- What have you done just for you today?
- What am I interrupting? (to kick off a phone conversation)
- Are you still holding up okay?
- How are you coping?
- What’s your current state of mind?
- What’s your day been like so far?
- What was your favorite moment thus far today?
- What are you looking forward to this week?
- What was the last picture you took?
- What TV show are you watching right now?
- Is anything zapping your energy or creativity?
- Share some personal news, such as “I adopted a dog” or “I tried xyz new recipe.”
- What’s been on your mind lately?
- Or, follow up on a worry or concern mentioned before.
- What made you laugh today?
- What do you wish you did more of today?
- What do you wish you did less of today?
- What app did you open most today?
Remember, the purpose is to ask a genuine question that invites a genuine answer, gets the conversation really going, and ultimately helps guide you towards a deeper, more caring connection.
SENIOR HR AND BUSINESS EXECUTIVE | HIGH-PERFORMANCE TEAM BUILDING | BUSINESS PARTNERING | LEADERSHIP DEVELOPMENT |BUSINESS STARTUP, TURNAROUND AND GROWTH
2 周I think it would be prudent to preface these questions with something that conveys intent. If I picked up the phone or got on a zoom and the first thing out of the leader's mouth was "what color is your heart today?' or "what are your 3 top feelings" I would be taken aback. We are conditioned to get down to business and although I agree with showing more empathy and humanity at work, we have to appreciate our audiences.
Global Client Relationship Executive @ Deloitte Advisor | Connector | Accessibility Advocate
3 年Jen Fisher - thank you for this post. It is so important to show genuine empathy when checking in. Leading with empathy builds trust and creates a safe space for candid conversations that enable team members to respond authentically without feeling overly exposed.
Senior Program Evaluation Specialist at Ministry of Children, Community and Social Services
3 年Or ask - "what two things made you smile today?"
Master of Management — Ross Alumna
4 年What a refreshing article indeed! It's interesting to see how just one question can take a generic conversation and turn it into a meaningful dialogue that strengthens connections between people. I'll be sharing this with my friends for sure.
Agile | Alliances and Ecosystems | Account Management
4 年Yes, the overly casual question how are you with no consideration and the involuntary and default response, I am fine! Thank you, needs to be changed