Why Value-Based Pricing Is the Secret to Beauty Business Success: Unveiling Strategies and Examples
Adam Chatterley
450+ spas and salons opened in 27 countries | Host of The Beauty Business Podcast | Business Coach & Mentor | Helping established skin clinic and beauty business owners make more money working with the right clients ??
Value-based pricing is the only way to maximise revenue and profits in your business over the long term . . . fight me!
But what actually is value-based pricing, and why does it stands out as the superior pricing strategy for your treatments, and how you can seamlessly apply it to elevate your salon business.?
In this article, I’ll provide valuable insights and practical examples to guide you in implementing this game-changing approach to your own treatments and services.
Understanding Value-Based Pricing:
To grasp the essence of value-based pricing, let's revisit the definition of 'value' in this context – the price a customer is willing to pay based on their circumstances and the perceived relative cost of those circumstances. While it may seem complex, the core idea is that customers make decisions not solely based on price but also consider factors like available time, effort involved, perceived time to outcome, choice, convenience, and brand.
Brand: The Waitrose Example:
Illustrating the brand factor, we draw parallels to Waitrose, a UK supermarket known for its wider selection of produce but also significantly higher prices compared to competitors. Despite the premium, Waitrose thrives due to its clever branding as an aspirational supermarket, tapping into customers' values beyond mere price considerations.?
Effort: Dieting Vs. Liposuction
Dieting and Liposuction both deliver the same outcome; thinner, more attractive bodies.?
Dieting arguably costs less than not dieting as you'll be consuming less food, thus meaning you spend less on food and drink. Even if you follow a branded diet, chances are it’ll cost you a little more than you’re already spending.?
Liposuction costs tens of thousands. But still, it’s a multi-billion dollar industry and loads of people get liposuction every day.
Why?
It’s quick, easy and instant.?
Those three criteria vastly outweigh the massive price difference between dieting, which takes time and lots of effort on the part of the user, and liposuction, which is quick and takes almost no effort on the part of the user.
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Value-Based Pricing in a Beauty Business:
In the salon industry, value-based pricing is about uncovering the unique value your salon, clinic or spa offers. Recognizing that customers value various aspects such as convenience, ambiance, and personalized services, you can set prices that reflect this value.
The Motivation Behind Value-Based Pricing:
Implementing value-based pricing can be challenging, but the benefits far outweigh the effort.
I’ve talked about the flaws in traditional pricing methods in countless articles and podcast episodes and even demonstrated how a slight adjustment in prices can significantly impact profits. For instance, how a 5% price increase results in a staggering 28% increase in profits in a case study, emphasizing the potential benefits of value-based pricing.
Why Bother with Value-Based Pricing?
Nine out of every ten beauty businesses fail within three years, and the main reason for this is simply they weren’t charging correctly. By understanding the true value of your treatments and services, you can ensure not only fair compensation for your hard work but also excess profitability, which is surely the payoff for being a business owner.
Steps to Implement Value-Based Pricing:
The implementation of value-based pricing involves several steps.?
It’s a good idea to start by determining the base price, incorporating ALL costs associated with running the business, starting with your overheads. Then identify the costs of providing each treatment. Don’t leave out ANY costs. Next, investigate your customers' preferences and perceptions by surveying them about your competition and reasons for choosing your salon.
Analyzing Competitors and Bringing It All Together:
An essential aspect of value-based pricing is analyzing your competitors.?
But the mistake here is identifying the wrong competitors.
You must focus on who your clients perceive as your competition and assess their pricing, services, and overall customer experience. By comparing your offerings to theirs, you can assign a value to the unique aspects of your salon as well as figuring out how to add additional value over time.
In conclusion, value-based pricing is not just a pricing strategy; it's a comprehensive business model that aligns your offerings with the true value your ideal clients seek. By understanding their preferences and strategically setting prices, you can unlock greater profitability, customer satisfaction, and long-term success for everyone.