Support provided by sports tour operators can include assistance with a variety of issues or needs that may arise during a tour. This can include:
- Package Travel Regulations: Using a sports tour operator that is compliant with the PTR's provides added protection for consumers in case of the tour operator's failure, as well as various rights and guarantees related to the package created.
- Licenses: tour operators that are members of ABTA and hold an ATOL license can provide added protection and peace of mind for the consumer in case of unexpected issues or the tour operator's failure (see Part1).
- Travel-related issues: If a flight is delayed or cancelled, or if there are issues with a train or coach schedule, the tour operator can assist with making alternative arrangements.
- Accommodation: If there are problems with the hotel or other accommodation, the tour operator can assist with finding and booking alternative arrangements.
- Events: Tour operators often book multiple suppliers relating to activities and excursions, liaise with changes and can assist with resolving problems and finding solutions with any issues arising.
- Emergency assistance: In case of an emergency, such as illness or injury, the tour operator can provide assistance with finding medical care and making arrangements to return home if necessary.
- Itinerary changes: They can also support with inevitable changes in the itinerary, due to potential changes in match arrangements, weather, or unexpected events.
Overall, having the support of a tour operator can provide peace of mind and ensure that any issues or problems that arise during the trip are handled efficiently and effectively.
