Why UC Solutions are the right investment for finance companies

The financial sector needs to bring in-house technological innovation solutions that enable it to manage data securely while surprising its customers with the speed and effectiveness of service.

But how to do it?

The Unified Communication products play an important role: they allow the archiving of conversations and constitute the entry point for voice communication with customers.

Let's take a detailed look at how financial companies would gain greater competitiveness by adopting UC products:

• Goal #1 - Increase in operational efficiency

Banks and financial institutions are structured into different branches and working groups, which in turn connect with suppliers and customers.

This complexity makes tools that improve internal and external communication and aggregate customer data essential, including for productivity reporting purposes.

• Goal #2 - Empower the customer experience

As in all sectors, but perhaps even more so here, customers need to feel personally assisted and able to manage an emergency quickly and easily.

For both points, UC solutions are key.

Mida's Cloud Contact Center quickly manages customer service requests through integration with WhatsApp and emails. To offer an excellent customer experience, the Contact Center can be integrated with the main CRMs allowing the customer history to be available at any time.

• Goal #3 - Ensure the security of recordings and voice communications

Financial companies must consider two key aspects to safeguard their communications: the privacy of the data they manage and the need for an incorruptible storage system.?

According to MiFID II regulations, in fact, conversations must be stored for at least 5 years, on a tamper-proof medium.

Once again, investing in UC technology is the right choice.

Mida’s Compliance Recorder ensures GDPR and MiFID II compliance and also adapts to internal security protocols. Furthermore, the anti-tampering and file encryption features make it completely reliable

Do you want to know how our Unified Communications solutions could make a difference for your company??

Contact us and we will be happy to give you more information about it.