- RECOGNITION - Small businesses are small teams. The entire team works closely together to deliver the best customer experience and provide the promise of the service. Receiving a nice testimonial from a client is the ultimate recognition of the effort they've put into the work because they know the client did not have to do that; I felt it in the heart. ??
- ENERGY - The energy of a small team can be instantly transmitted across the office, or in our case, via WhatsApp. When I receive a Facebook or Google review, I will screenshot it and share it with everyone. Instantly, I can feel the smile on their faces.
- SEEK TO DO BETTER - Recognition of a good job is the reinforcement that what the team is doing is the right thing, they are on the right track, and it’s being noticed. So talented teams will double down and enhance their output.
- MEMORY - As with any compliment given, the team remembers who took the extra effort to give them kudos, and will spend super-effort to ensure their next interaction will continue to be amazing.
- SOCIAL PROOF - Small businesses often offer niche services, which means many of their leads do not yet know if this service will suit them (or they don't know if they need it). By sharing testimonials of their experiences on Google etc, it will attract more clients and help build the business into a more robust entity, and enable it the resources to reinvest to make it even better business to service your needs.
We really appreciate every one of our clients who takes the special time to share their experiences and leaves such lovely testimonials on Google. - Steve Hui, CEO & Founder
Established in 2012, iFLYflat is the leader in reward points management. They are the experts in Points Advice and Flight Bookings.?
iFLYflat help (1) business owners leverage the value of frequent flyer points to save thousands on travel and (2) find Business Class seats with our Points Flight Concierge team.
Steve Hui I 100% agree with your points, great post
Technical Evangelism | Database SME | Solutions Architect/Engineer | Database Specialist | Latin American Market Expansion Specialist, Introverted Public Speaker, Bilingual/Multi-Cultural, Ex-IBM
5 年I always try to do a great review for great service. My challenge is that I would love to post a dozen reviews, Google, yelp, trip advisor, etc but just don't have the time to maintain that. Steve Hui, how do you decide where to do reviews?
Dynamic Sales Leader | Expert in sales strategy
5 年Having owned a business, testimonials are gold!