Why "Talent as a Service" isn't a service without Tech
There's a "new" trend in the recruitment industry, I say new, it's been around for a few years, and it's called "Talent as a Service".
So what is TaaS?
The traditional model of hiring full-time employees often falls short in meeting the dynamic needs of modern business, i.e. hiring is f***ing hard.
And let's be honest there is a crunch on costs, and what type of spend tends to go first; training, marketing, entertainment and of course recruitment. In response to this, Talent as a Service (TaaS) has emerged as an alternative offering from traditional recruitment companies.
TaaS is presented as on-demand access to specialised skills and expertise, embedded resources that can help drive your evp, employee brand, hiring strategy and ultimately source talent.
All for a modest subscription.
Now the cynic in me would say this is just recruitment in disguise or an RPO, at a reduced cost. There isn't really any "new" services being provided it's just presented in a consumable package at a price point that over time likely equates to a similar cost of placement fees.
Previous incarnations of this included retainers or pay-in-x models.
That said, there has always been significant benefits in outsourcing talent.
The role of tech in TaaS
However, it is crucial to recognise that TaaS without technology is merely an idea or just buying people's time. TaaS on it's own lacks the necessary tools to truly deliver a valuable experience and service to both candidates and a business.
If you're just buying someone's time, isn't TaaS just a candidate speaking to Dave instead of Darren?
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A good TaaS provider will come with a ready-made or well-designed process or framework, supported by technology or partners that you can engage with (or not) as part of your hiring value chain.
As a business owner you need to consider that TaaS providers own two critical things:
And technology in hiring #hiringtech is changing almost daily, particularly with the increase in the use of Ai and a TaaS provider should realistically be at the fore-front of the latest tooling to create a market leading experience.
In a tight talent market tech isn't just an enabler, it's an equalizer as if you're not at the forefront of Hiring Tech then your competition is, so make sure to challenge your TaaS provider to bring a market leading toolkit, not just a warm body.
Conclusion
While the concept of Talent as a Service holds immense potential and benefits, it is incomplete without tech. Tech acts as a catalyst, enabling efficient talent discovery, seamless management, streamlined onboarding, access to talent, data-driven decision making, and continuous improvement. By harnessing the power of tech, businesses can unlock the true value of TaaS and stay competitive in an increasingly tight talent market.
So the question for your TaaS provider should be "What technology are you using to support your Service and how do I engage with it?"
And if the answer is just a CRM, run.
And if you're a TaaS provider, come chat, we can help you build a great experience for your clients and candidates at Upplft
Image source: Techcrunch
Digital Business Coach
1 年Beware of 'SOS' (Shiny Object Syndrome) ?? AI-driven applications are being touted as the new Nirvana, but they only work if there is a solid "human" foundation behind their shiny user interface. I would love Adam Caines to say how upplft.com is different to the rest of the pack. (Opportunity for another shameless plug ?? )
Upplft: The trusted platform for managing and scaling the world’s contingent workforce.
1 年Great article AC, I would add “TaaS” providers should bring more than just "buying someone's time" to the table. The integration of technology, such as AI and advanced tools, plays a crucial role in delivering an efficient and competitive service. Businesses should challenge their TaaS providers to showcase their market-leading toolkit, as staying at the forefront of hiring technology is key in a tight talent market. Or just Use upplft ??
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1 年Talent as a Service simplifies recruitment by providing expertise quickly and innovatively.? Thank you, Adam Caines, for this valuable insight.?