Why taking some time to reflect on ChatGPT may be crucial for your company

Hello from ChatGPT,

Well, not. really... I'm still writing this text myself. November 30, 2022 will be marked in my memory. I have been following, exploring and helping clients to exploit the power of AI for quite some time, but what OpenAI dropped with ChatGPT to the world has been mindblowing.?True, the advancements in AI over the past years were already impressive thanks to the abundance of data, computing power and the brilliant thinking of many great minds. Many breakthroughs in the medical area have been possible thanks to AI. Many of the user experiences have already been improved by AI. And still the level of depth, power and capabilities of ChatGPT is setting new standards. A new milestone in terms of what it can do, but also a new milestone in terms of bringing AI mainstream, to a broad public and business leaders alike. Everyone is talking about it. Everyone is testing it. Everyone is feeling amazed by it.

And it is impressive: yes, CEOs have tested ChatGPT to write emails, it has been used successfully to draft legal advice and ChatGPT was able to pass the legal exams in four courses at the University of Minnesota. When I asked ChatGPT about Digital Transformation priorities the answers I got were really solid. When a client checked the fit for purpose in their industry context of SAP S/4Hana, again the answer was concise but spot on. When asking ChatGPT what it knows about a certain company, you really get the relevant essentials and more.?

So let's take a step back: what is ChatGPT? OpenAI is an AI research and deployment company under whom's umbrella the ChatGPT has been launched. OpenAI was announced in December 2015 and it has done a lot of research on improving AI capabilities but also addressing important topics like the ethics of AI and the malicious Uses of AI. People like Peter Thiel, Sam Altmann, Jessica Livingston and Elon Musk were some of the key founders. In 2019 Microsoft Invested in OpenAI. Creative innovation continued in different areas like the DALL·E initiative which allows creating images from text. And now since November 2022, ChatGPT for Optimizing Language Models for Dialogue.

What is ChatGPT and what can it do? Ask a question and you'll get a very well structured response. You want travel recommendations for Italy? Just ask. The latest cyber threats? Just ask. You want the top ten recommendations on how to protect from Cyber threats? Just ask. All in a very well structured conversational style. All as if you or I would have written it. But just in some seconds.

When asking for the best location for a distribution center in Eastern Europe, it gives the following answer:

"The best location for a distribution center in Eastern Europe will depend on several factors, such as:

1. Proximity to major transportation hubs: The location should be easily accessible by road, rail, air and sea.
2. Access to a skilled workforce: The location should have a sufficient pool of skilled workers to staff the distribution center.
3. Cost of labor and operating costs: The location should have relatively low labor and operating costs.
4. Access to suppliers and customers: The location should be close to key suppliers and customers to minimize transportation costs.
5. Government regulations and taxes: The location should have favorable regulations and taxes for businesses.
6. Quality of life: The location should have a good quality of life for employees.

Based on these factors, some possible locations for a distribution center in Eastern Europe could be:

1. Poland - it has an excellent location in the heart of Europe and a well-developed transportation infrastructure, it has a large workforce and a relatively low labor cost, and it has a favorable business environment.
2. Czech Republic - It has a central location in Europe, good infrastructure, and a highly skilled workforce, it also has a favorable business environment and relatively low labor costs.
3. Romania - it has a central location in Europe, relatively low labor costs, and a large workforce, it also has a good infrastructure and a favorable business environment
4. Bulgaria - it has a central location in Europe, relatively low labor costs, and a well-educated workforce, it also has a good infrastructure and a favorable business environment.

It's important to note that these are just examples, the best location would depend on the specific needs of your business. It's recommended to conduct research and visit the different possible locations before making a decision."

Why should it be on the innovation agenda of our business leaders? Because AI will increasingly have an impact on your competitive position and it is a continuous journey: AI is evolving so fast and it becomes available at a accessible price point with exponentially growing capabilities. So this is an area to monitor, to think about and to invest where relevant.

And where should you apply ChatGPT or AI in general? When working with clients we use a structured framework along four dimensions, allowing to focus on impact and embed it in a continuous improvement cycle. A framework making it tangible and focused on impact for your people, business and clients.

Let me give you some of the questions we explore during the AI Innovation workshops:

• Strategy : what is your vision, mission and strategy and how in very general terms could AI play a role. Could AI influence your strategy or accelerate the execution of that strategy? Will your business still be relevant in 10 years?
• Customer : how can AI influence the overall customer experience? Can you improve the service and service experience? How can you embed ChatGPT in your product or service journeys?
• Operations : where can AI help to take out costs or drastically improve the quality of the operations? Can AI help to scale your business globally? How can ChatGPT transform the way you work, service and operate???Would it help your call center agents to deliver a much better service?
• R&D : can AI help your product development cycle? Can you revolutionise your product or service??Can ChatGPT be embedded in your product?
• People : can you transform the people agenda, recruiting and onboarding processes??Possibility changing the knowledge management?
• Ecosystem : how can you get to a next level by innovating across the ecosystem with AI?
• Explore AI innovations in your industry or get inspired by AI Innovations in other industries?
• Have you taken care of the Ethics of AI, industry or GDPR compliance, values' check and considerations?

The experience with clients in those workshops is so cool: the new ideas that are popping up and the related discussions on potential innovation prioirites and roadmap often create a vibrant dynamic. But most importantly it helps your company to stay in the market, to stay competitive and be ready for the future.