Why SMEs Need Digital Led IT MSP?

Managed service providers (MSPs) are uniquely positioned to give support and advice to companies that are driving toward digital transformation. They can help their customers navigate the process, connect more seamlessly and work better.?

By providing solutions like video collaboration, real-time chat and mobile channels, MSPs can enable their customers to do business better, faster and more cost-effectively. And, in so doing, they can take their relationship with their customers to the next level.

Digital led managed IT services are a type of service offering that provides businesses with the tools, resources, and expertise they need to effectively manage and maintain their digital technology infrastructure. These services are often provided by specialized IT companies that have the knowledge and experience to help businesses optimize their IT systems for maximum efficiency and productivity.

There are many different components that make up a digital led managed IT service package, including:

1. Network infrastructure management: This includes monitoring and maintaining the hardware and software that make up a business's network, such as routers, switches, and servers.
2. Data management: This includes backup and recovery services, as well as data storage and security.
3. Cloud services: Many businesses are turning to cloud-based solutions to store and access their data, and a digital LED managed IT service provider can help them implement and manage these services.
4. Security: Digital LED managed IT service providers can help businesses secure their networks and data against cyber threats, including viruses, malware, and ransomware.
5. Help desk support: This includes providing technical support to employees, as well as troubleshooting and resolving IT issues.
6. Application and Testing support : This included support on applications such as SAP, Infor & MS Dynamics etc.

By outsourcing their IT management to a digital led managed IT service provider, businesses can free up their internal IT staff to focus on other priorities, such as developing new technology solutions or improving processes. This can lead to increased efficiency and productivity, as well as reduced costs for IT support and maintenance.

In addition to these core services, many digital led managed IT service providers also offer additional services, such as project management, software development, and consultation. This allows businesses to tailor their IT management needs to their specific needs and goals.

Overall, digital led managed IT services are an effective solution for businesses looking to optimize their IT systems and improve their technology infrastructure. By outsourcing these tasks to a specialized provider, businesses can focus on their core competencies and drive higher growth and success.

As per this industry need, Ciel HR (one of the leading HR/Staffing companies) recently launched Ciel MSP solution that comes with partial support of "Digital" resources (enabled by RPA Bots) that help SMEs to not only increase efficiency but significantly reduces the overall cost of the non-core IT operations significantly by over 20-30%. (Anyone interested to know more may DM me)

Disclaimer - The author works with Ciel HR and the views presented in this article are personal.