Why Smart Glasses with Augmented Reality are ideal for Remote Support - 4 Reasons

Operators, front-line staff, and technicians in the field can rapidly connect remotely for remote support and advice to address a problem with a technical expert off-site using smart glasses. The remote expert may view what the wearer of the #SmartGlasses is viewing as if they are also present on-site if there is a functioning internet connection. Industrial companies now have a variety of options for maintaining operations with a small on-site workforce thanks to this new kind of collaboration. Industrial smart glasses also provide several other advantages that are beneficial to businesses.

The top 4 advantages of remote assistance through a smart lens

1 ) Swiftness - real-time feedback reduces machine downtime.

Rapid responses are necessary for every potential issue that can develop on the shop floor, in the #Warehouse , in the assembly line, or among the field service teams, given the current dynamics in many industries.

One of the undeniable benefits of smart glasses-enabled #RemoteAssistance can be seen here: the expert may assist in real-time by making comments, offering suggestions, zooming in on specifics, and instructing the operator to perform certain actions on-site. It is possible to test out several remedies, identify and get rid of the root of the problem, and collaborate with another person on the same issue thanks to real-time feedback. The outcome is obvious: less time spent intervening and little to no machine downtime or process delay.

Not only are issues resolved more quickly, but the expert also gains time by avoiding constant travel from issue site to issue site. Instead of wasting valuable time stuck in traffic or waiting to travel, or leaving an important task on the table, the expert can aid more operators.

2) Efficiency & productivity: increased industrial activity availability, performance, and quality.

Any #Manufacturing organisation, but particularly those that follow the lean manufacturing principles, has as one of its main goals to increase productivity by eliminating waste. Naturally, enhancing calls for measuring. A widely used statistic for gauging productivity is called overall equipment effectiveness (OEE), which is calculated as the sum of availability, performance, and quality.

Companies have been able to increase their availability, performance, and quality rates by deploying smart glasses in conjunction with a remote help solution to support far-off operators and deskless workers.

Any downtime losses are represented by the availability rate. #Maintenance technicians can enhance the speed and reliability of their maintenance and repair work by being guided in real-time via smart glasses to solve problems at long-term assets infrastructure directly within their line of sight. Operators can complete complex or unusual set-ups and changeovers faster and with fewer errors, reducing the number of process adjustments required. These are just a few ways smart glasses can help to reduce downtime and increase availability.

Any speed deficits are represented by the performance rate. The availability and accessibility of critical information contribute to higher overall productivity by allowing workers to do their jobs correctly the first time and resolve any issues quickly and efficiently, all while keeping their hands free. Simply reducing the amount of rework can have a significant impact on performance.

It is also critical for optimal quality and performance to ensure that machines are set up properly and according to the correct process parameter settings (i.e. production speed). Remote assistance solutions or digital work instruction applications on smart glasses can help with all of this.

Any losses in quality are represented by the quality rate. Noncompliance with standardised work procedures can result in increased quality defects, significant complaints, returns, and claims, and even disastrous results.

Remote assistance and digital work instructions on smart glasses support standardised work better than any other tool currently available, significantly improving first-time-right setups and first-time-right production activities, resulting in drastically reduced scrap and rework.

3) Safety and health of the operator.

In an industrial context, smart glasses a #Wearable #IoT have two distinct advantages over mobile technology (smartphones and tablets). When establishing a video streaming session for remote assistance, the smart glasses' embedded cameras perfectly capture the wearer's perspective.

'You-see-what-I-see' ?or “Share what you see with others in real-time” is not a?ploy, but rather a reality in which the distant expert sees exactly what the glasses wearer sees. When you need both hands free to do the job or work safely, smart glasses are the best device.

Consider a maintenance engineer performing a complex maintenance task while participating in a real-time streaming session with a highly trained expert, who could be from the OEM or the Internal Support team. The engineer or the technician can communicate with the expert using the built-in microphones and video camera, zoom in on details using voice commands, and perform certain actions on the equipment that is being maintained all at the same time.

Their safety is ensured to the greatest extent possible with eyes focused on the job and both hands available to do the job. Remote assistance is the most secure method for field workers to collaborate in real-time with a remote expert.

4) Knowledge sharing and training.

Manufacturers are facing a skilled labour shortage. Retiring workers, economic growth, and a widening skills gap are all factors. The most difficult positions to fill are usually those with the greatest impact on performance. Control engineers, skilled operators, technicians, and machinists are critical to expanding operations and increasing productivity.

These are also the jobs that necessitate the most education and investment. Furthermore, as a result of the Covid pandemic, the way we work has changed. The pressure to reduce operational costs and be physically present to work together at a specific facility to ensure uptime, onboard and train young field technicians or other field workers is difficult.

Companies, on the other hand, are struggling to train and cross-train employees quickly enough to achieve the level of labour flexibility required in today's increasingly high variety environment. When needed, remote assistance via smart glasses can guide a young or inexperienced operator through a complex or rare task. This reduces training time while also ensuring that work is done correctly the first time.

Another application of knowledge sharing is a remote training. In this regard, the operator at work can connect with young workers who can observe the expert's work and learn how certain tasks are completed. As an example, an OEM manufacturer may live stream a complex preventive maintenance procedure on the shop floor while engineers from their customers observe and begin guides in real-time while they are learning hands-on.

Let's wrap up

Remote assistance via smart glasses #Technology provides enormous benefits to businesses, ranging from increased productivity to fewer errors, to training and knowledge transfer. The numerous features embedded in the glasses, which allow for instant sharing of valuable information while working hands-free, are a key factor. The numerous advantages of smart glasses demonstrate the importance of transforming enterprise processes and their untapped future potential.

Speak to us about how we are solving these uniform complex problems for our customers for a free consultation and demo. Book a demo?here .

For a deeper understanding of how this emerging technology #AugmentedReality smart lens is being adopted, take a look at our earlier articles.

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Repairs and Maintenance: made easier and improved through Augmented Reality.

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