Why Smaller Promises Build Bigger Results
Lee Tunney-Ware
International High-Performance Personal Development and Business Coach | Business Coach, Mentor & Personal Development Coach
In the world of high-ticket consulting, coaching, or service-based businesses, one of the most common mistakes is going too big too soon. We’ve all been there, pitching a massive, “transformative” solution, confident that our expertise will impress. But here’s the harsh truth: big promises don’t convert.
People are sceptical. They’ve heard grand claims before, and they’re often left disappointed. So, what’s the solution? It’s not lowering your value; it’s shifting your strategy. The key is to start with smaller promises that solve specific, immediate pain points, and then build from there.
This isn’t just about making sales; it’s about building trust, credibility, and long-term relationships. When you deliver on a small promise, you open the door to bigger opportunities, creating a powerful feedback loop that boosts your conversions and your client satisfaction.
Below is a four-step framework that will help you take your offers from “no thanks” to “sign me up” without overwhelming or intimidating your prospects.
1. Lead with a Gift of High Perceived Value: Win Trust Before You Sell
The first step isn’t to sell at all. It’s to give. Offer something that has high perceived value to your audience, and make sure it solves a small but urgent problem they have before they even realize they need your full expertise.
The secret here is to offer a gift that feels valuable but doesn’t overwhelm them with too much complexity. Think of this as your first handshake, it could be a free guide, an insightful checklist, or a quick tool that helps them avoid a common mistake. You’re not asking for anything except their attention and a small level of engagement.
The psychology behind this? You’re showing them that you understand their pain points, and more importantly, that you can solve them. Without making any big promises upfront. This creates a foundation of trust, which is essential for converting leads down the line.
Example: A B2B consultant offers a free “5-Step Checklist to Avoid the 3 Most Common Sales Funnel Mistakes.” It’s simple, actionable, and speaks directly to a headache the client is facing, without demanding a commitment.
2. Book an Appointment With Purpose: Show Immediate Value
Once you’ve established some trust, it’s time to engage further. But this isn’t just about scheduling a vague, exploratory meeting. You want to offer something with clear, tangible value built in a meeting that feels productive and purposeful from the get-go.
This is where the concept of an Appointment With Purpose (AWP) comes into play. You’re not asking them to “hop on a call” to see what happens. Instead, you’re inviting them to a focused session where they walk away with something valuable, whether or not they choose to work with you further.
The power of this approach is that it removes the risk. Clients know exactly what they’re getting, and there’s no pressure to commit beyond the meeting. It also gives you a chance to demonstrate your expertise in real-time, turning a potential lead into a warm prospect.
Example: Instead of offering a “consultation,” a marketing agency offers a “45-Minute Funnel Audit” where they map out actionable tweaks to improve conversion rates. The prospect leaves with real insights and an understanding of what working with the agency could look like.
3. Offer a High No-Brainer: Make Saying Yes Easy
Here’s where most experts fumble: They try to sell their full range of services too soon, overwhelming prospects with a massive scope of work or a hefty price tag.
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The antidote? Offer a high no-brainer, a distilled version of your core service that solves a specific problem in a short timeframe. It’s priced lower than your full service but still provides enough value for the client to see meaningful results.
The key here is clarity. You want a package with a clear beginning, middle, and end, so the client knows exactly what they’re buying and what they’ll get out of it. It’s all about creating a low-risk, high-reward scenario where prospects can experience working with you without making a massive financial or time commitment.
Example: Instead of pitching a $20,000 full-service consulting package, a business consultant offers a “$3,000 Business Optimization Audit” that provides immediate insights and actionable steps to boost efficiency. The smaller price tag makes it easier for clients to take the first step, and the value delivered primes them for a bigger engagement.
4. Introduce Your Continuity Offer: Transform Once Trust Is Built
Now that you’ve successfully delivered on a smaller promise, you’ve earned something invaluable: Trust. Only at this point is it time to bring in your transformative solution, the long-term, deeper engagement that can truly change the client’s business or life.
By now, the client has seen your work in action. They trust that you can deliver results, and they’re more open to bigger commitments. This is where you can introduce your continuity offer, your ongoing service or full-scale package that addresses their broader goals and desires.
Remember, transformation happens after the relationship is built. The client has gone through a journey: from stranger to lead, from lead to prospect, from prospect to satisfied client. Now they’re ready to engage with you on a bigger level because they’ve experienced your value firsthand.
Example: After the $3,000 audit, the consultant offers a $20,000 ongoing consulting package that tackles deeper operational issues and long-term growth strategies. The client is now primed to say yes because they’ve already seen the consultant’s value in action.
The Master Takeaway: Small Promises, Big Conversions
The bottom line is simple: Don’t promise the world on day one. Focus on delivering smaller, high-value steps that build trust and lead to bigger commitments over time. This framework works because it mirrors how trust naturally builds in relationships, slowly, incrementally, and based on real experiences.
By breaking your services into these four distinct stages, high-value gift, purpose-driven meeting, high no-brainer offer, and continuity package. You not only simplify the buying decision but also make it far easier for prospects to say “yes” at every stage.
The result? More conversions, deeper trust, and bigger long-term engagements.
Ready to improve your offers? Start today by rethinking how you present your value. Make it easy for people to say “yes” by solving specific, immediate problems first.
Smaller promises lead to bigger success every time.
An unapologetically authentic happy human taking the sleeze out of sales one person at a time! Transform your marketing from "a best kept secret" into the GO-TO EXPERT who takes back time and truly loves what you DO:)
2 个月GENIUS! (but you already know that I see you that way;) in sales with integrity, it's about serving the relationship, whether at the gate starting new or decades in....never ever sell anything, communicate and serve reciprically and everybody WINS....
Visual Storyteller and AI-Driven Timelapse Expert for Construction & Corporate Projects. Helping Businesses Succeed Through Creative Photography, Video, and Strategic Leadership in Innovation & Operational Excellence.
2 个月Great article Lee, and so true, it all starts with trust. Build trust, develop and nurture the relationship, do what you say you'll do, prove your worth and over deliver. Trust is not a one time thing, you then have forever, it has to be maintained through your continued actions.
International Motivational Speaker @ Mike Stevenson | Empowerment : Solution Finding : Creativity : Future of work ??????????
2 个月Great article Lee Tunney-Ware. Trust building starts with small and immediate offers. I know from my own experience that when you deliver small and well, you are on the first step to becoming a go-to for ever increasing value contracts. You have described this 'from small acorns ...' phenomenon brilliantly. That's why I will share it with my connections. Thank you my friend.