Why Small Experiments Are So Powerful For Your Career & Customers. Start Today.

Core Idea is from the book: Great At Work by Morten Hansen

The Learning Loop is an approach to learning while you perform your daily work: you try out a new approach in a small way, then measure the outcome, then get quick feedback, then tweak your approach based on that feedback.

Improvement does not need to come in large bursts. Small improvements, daily, weekly, monthly can create massive results, if compounded.

Small choices + consistency + time = significant results

The cost of small experiments failing is small, but the results can be big.?When you learn that something does not work, that is as important as learning what does work.

Create a simple format to set up your experiments.?This ensures that you do not need to rethink the important attributes every time you want to run an experiment.

A format that we like includes the following:

• Hypothesis - either prove something or negate something
• Time Limit or Action Limit - either the experiment runs for a certain period of time or the experiment ends when a pre-decided number of Actions are performed
• 1 or Max 2 Measures to be tracked.?Do not try and track too many measures from one experiment. These could be lead or lag measures.?
• Limited Dependence - Whom do you need for the experiment and why??Keep this list as small as possible.?

Actionable Insights

Let's run the format used above to detail 2 experiments.?1 experiment for self & another for others.

1st Experiment - Making Meetings More Effective For You

• Hypothesis - If I spend 15 mins immediately after a meeting to either complete tasks or make detailed notes, does it make my meetings more effective?
• Time Limit or Action Limit - In this case, the experiment can be run for 5 meetings and the time limit is already in the hypothesis - 15 mins.
• 1 or Max 2 Measures to be tracked.?Single measure - Do I feel better having actioned things immediately.?Do I feel less stress??or Do I feel relaxed walking into the next meeting.?
• Limited Dependence - No one. I can do this experiment myself.

Track the result and if you do feel better, make this a habit!

2nd Experiment - Making Meetings More Effective For Everyone

• Hypothesis - If I let everyone spend 10 mins before a meeting starts to read previous meeting notes, tasks etc, does it make my meetings more effective?
• Time Limit or Action Limit - In this case, the experiment can be run for 5 meetings and the time limit is already in the hypothesis - 10 mins.?
• 1 or Max 2 Measures to be tracked.?Single measure - Do my team members feel better having a 10-minute breather??
• Limited Dependence - My team members. I need their feedback on this.

Track the result and if you do make your team feel better, make this a team habit!

You can do these small experiments for anything.

Learning & Development, Skill Improvement, Knowledge Sharing, Operations, Upselling, Suggestive Selling & more.

Want to make this WOW??

Ask your team what experiments they have been wanting to try.?Help them set up and run the experiments. When I was a young hotelier, I would have loved it if my boss had asked me this.?I always felt that the task of leading the daily briefing, or shift briefing could be better if it was rotated amongst us.?Having one person do it in the same monotonous?every day was so boring!

If you think this could be fun, make a list of 10 things you can experiment with.?Maybe your email headers, or how to structure the emails, maybe it is how to sell more or make your customers happier.?You can write to me at [email protected] and I will help you make your experiment sharper.

?? We put out these small, enjoyable, actionable insights regularly. These are for hospitality & service leaders.

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